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Client Relations Specialist

2 months ago

Huntersville, North Carolina, United States Krause Auto Group Full time

Krause Auto Group is seeking a dedicated full-time Client Relations Specialist to join our expanding team. As a locally owned and operated automotive dealership, we pride ourselves on our commitment to outstanding customer service, which fosters trust and loyalty within our community.

What We Provide:

  • Options for Free Health Insurance
  • Comprehensive Dental and Vision Insurance
  • Short and Long-Term Disability Insurance
  • 401k Retirement Plan Options
  • Paid Time Off for Vacations and Holidays
  • Employee Recognition Events
  • Opportunities for Career Growth and Internal Promotions
  • Discounts on Products and Services for Employees
  • Stability in Employment
  • Competitive Salary with Bonus Potential

Key Responsibilities:

  • Manage incoming customer calls and coordinate appointments for the sales team.
  • Quickly respond to inquiries via internet, phone, and live chat, utilizing prepared email templates and scripts.
  • Provide initial product information to customers and guide them to the appropriate dealership resources.
  • Follow up with leads who are not ready to schedule an appointment or have missed their appointments.
  • Utilize a CRM tracking system on a daily basis to manage customer interactions.

Qualifications:

  • Prior experience in a customer service role is advantageous.
  • A collaborative team player with a desire to enhance skills.
  • Exhibit a prompt and courteous demeanor.
  • Possess a positive and diligent work ethic.
  • Strong proficiency in computer skills.
  • A valid driver's license is required.

Krause Auto Group is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.