Healthcare Services Coordinator

2 weeks ago


Huntersville, North Carolina, United States Tryon Medical Partners Full time
Job Overview

Position Title: Healthcare Services Coordinator

General Overview: The Healthcare Services Coordinator plays a crucial role in ensuring that the physician's care plan is executed accurately and efficiently. This position involves managing and facilitating referrals with healthcare providers, hospitals, and community resources, scheduling follow-up appointments for patients, and addressing patient inquiries regarding access to healthcare services.

Key Responsibilities:

(This is a full-time role supporting our team during standard business hours)

Patient Coordination Duties:

  • Timely acquisition of ancillary results for all physician orders.
  • Securing clinic notes from referring providers for all referred patients promptly.
  • Responsible for obtaining and documenting authorization requirements from insurance providers for scheduled referrals and procedures.
  • Flexibility to work at various office locations as required.
  • Regularly monitor assigned communication boxes for updates and coverage.
  • Additional responsibilities as assigned.

Clinic Support Duties:

  • Compiling comprehensive health information for patients, including symptoms, medical history, examination results, imaging reports, laboratory tests, diagnoses, and treatment plans.
  • Ensuring that all relevant reports, lab results, and patient demographics are forwarded to external facilities prior to appointments.
  • Reviewing documentation to confirm that all forms are completed, accurately identified, and signed, ensuring all necessary information is present in the electronic health record (EHR).
  • Communicating with physicians and other healthcare professionals as necessary to clarify diagnoses or gather additional information.
  • Collecting lab and imaging reports, hospital notes, and referral information.
  • Verifying insurance coverage and patient demographic information.
  • Updating patient charts to ensure completeness and proper filing.
  • Ensuring timely delivery of external communications to the physician.

Qualifications:

Education:

  • High school diploma; some college education preferred.

Experience:

  • At least one year of experience in a medical office or healthcare setting.
  • Familiarity with electronic health records (EHR) and scheduling systems.
  • Experience in customer service, both in-person and over the phone.

Physical Requirements:

  • This role requires regular walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
  • Must be capable of lifting and supporting weights up to 35 pounds.
  • Attention to detail is essential.
  • Prolonged use of a computer is necessary.

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