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Appointment Setting Representative

2 months ago

Huntersville, North Carolina, United States Toyota of North Charlotte Full time

Job Summary:

The BDC Representative supports our sales efforts by contacting prospective customers. Communication with prospective customers is exclusively through a high volume of telephone contacts with a goal to schedule appointments for our Product Specialists.

Key Responsibilities:

• Maintain a minimum standard of outbound calls to prospective customers

• Approach each call with a goal to transfer or set an appointment for customers to visit the dealership

• Answer sales calls and inquiries in a prompt and timely manner, and make any follow-up calls to unsold customers

• Adhere to lead management plan guidelines for each lead in your database

• Respond to internet leads and inquiries

• Accurately record interactions with each prospective customer in our database

• Other reasonable duties as may be requested

Requirements:

• 1-2 years customer service experience in an outbound calling environment

• Outstanding written and verbal communication skills

• Prior phone experience, required

• General knowledge of the automotive industry

• Proficient in MS Office

• Ability to work evenings until 9:00 PM

• Ability to work weekends as business needs dictate

• Bilingual, preferred

Competencies:

• Goal-oriented individual, driven to exceed personal and team goals

• Exceptional communication and customer service skills exemplified to internal and external customers

• Effectively collaborate with fellow employees

About Toyota of North Charlotte:

We are a leading automotive dealership committed to providing exceptional customer service and sales support. As a BDC Representative, you will play a critical role in supporting our sales team and driving business growth.