Front Desk Coordinator

6 days ago


Joliet, Illinois, United States Kao Xiong - State Farm Agent Full time
About Our Team

We are a dynamic and customer-focused insurance agency, dedicated to providing exceptional service to our community. As a Receptionist - State Farm Agent Team Member with Kao Xiong - State Farm Agent, you will play a vital role in enhancing our clients' experiences and contributing to the growth of our successful agency.

Key Responsibilities
  • Establish and maintain strong relationships with customers, providing prompt and accurate assistance as needed.
  • Answer phone calls and direct customers to the appropriate team member, ensuring seamless communication and support.
  • Deliver exceptional customer service, anticipating and meeting the needs of our clients.
  • Proactively communicate with customers to deepen our relationship and promote our services.
  • Effectively manage customer inquiries, billing, and documentation, ensuring accurate and timely resolution.
Requirements
  • Dedication to customer service and a strong desire to help others.
  • Excellent communication and interpersonal skills, with the ability to effectively relate to customers and team members.
  • Proactive problem-solving and a willingness to learn and grow with our agency.
Benefits
  • Competitive hourly pay and commission/bonus structure.
  • Paid Time Off and opportunities for training and development.
  • Valuable career-building experience and potential for advancement within our office.


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