Nighttime Customer Service Associate

1 week ago


Joliet, Illinois, United States Planet Fitness Joliet Full time

Join Our Team at Planet Fitness Joliet

At Planet Fitness, we are dedicated to fostering an environment that inspires individuals to pursue a healthy lifestyle. Our mission is to support both our members and employees in achieving their utmost potential. We are currently seeking a dynamic individual who is passionate about assisting others and has a strong drive for success to become part of our team.

Position Overview:
The Overnight Member Support Specialist will play a crucial role in delivering an exceptional member experience by providing top-notch customer service to our members, prospective members, and guests. This position is also responsible for finalizing the day’s operations and ensuring accurate financial reporting.

Why Choose Planet Fitness?
As a valued employee, you will receive:

  • Complimentary Membership
  • Comprehensive Training Programs
  • Opportunities for Career Advancement
  • Recognition and Rewards Initiatives

Key Responsibilities:

  • Welcome members, prospective members, and guests with outstanding customer service.
  • Manage all front desk operations, including:
  • Answering phone inquiries in a courteous manner and assisting with various questions.
  • Checking members into the system efficiently.
  • Facilitating new member registrations.
  • Conducting tours for prospective members.
  • Updating member accounts as necessary.
  • Addressing member inquiries and concerns promptly and professionally, escalating issues to management when required.
  • Assisting in maintaining the cleanliness and organization of the facility.
  • Completing the closing procedures for the day.
  • Preparing bank deposits for the following day.

Qualifications:

  • Previous experience in customer service is preferred.
  • Basic computer skills are necessary.
  • A genuine interest in fitness and health.
  • Positive and energetic demeanor.
  • Reliability and punctuality are essential.
  • Exceptional interpersonal skills, capable of interacting positively and professionally with members and colleagues.
  • Strong listening abilities with a knack for empathy and problem-solving.
  • Ability to handle interactions with diplomacy and appropriate conduct.
  • High School diploma or GED equivalent is required.
  • Must be at least 18 years old.

Physical Requirements:

  • Ability to stand and walk for extended periods.
  • Frequent verbal communication in person and over the phone.
  • Willingness to work overnight shifts.
  • Occasional lifting of up to 50 lbs.
  • Exposure to cleaning chemicals may occur during shifts.

Compensation and Benefits:

  • Potential for multiple raises each year.
  • Excellent opportunities for career growth.
  • Insurance benefits available for full-time employees.
  • 401k benefits based on eligibility.


  • Joliet, Illinois, United States Walgreens Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Associate to join our team at Walgreens. As a Customer Service Associate, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer Service: Engage with...


  • Joliet, Illinois, United States PrideStaff Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at PrideStaff. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Order Fulfillment: Process customer orders, returns,...


  • Joliet, Illinois, United States The RoomPlace Full time

    Become a vital part of The RoomPlace team and contribute to our mission of enhancing customer living spaces.We are in search of a passionate individual who can assist our clients in realizing their dream interiors. With a rich legacy of delivering exceptional service and premium furniture solutions, our company has established a strong presence in the...


  • Joliet, Illinois, United States Saddle Creek Logistics Services Full time

    About Saddle Creek Logistics ServicesWe are a diverse and friendly team that values respect and teamwork. Our goal is to provide excellent service to our customers while offering opportunities for growth and development.Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team. As a key member of our...


  • Joliet, Illinois, United States Abri Credit Union Full time

    Job SummaryAbri Credit Union is seeking a highly skilled and bilingual Universal Personal Banker to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our members.Key ResponsibilitiesAssist customers with loan applications, account transactions, and new product and service...


  • Joliet, Illinois, United States Walgreens Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at Walgreens. As a key member of our pharmacy team, you will be responsible for delivering exceptional customer service, processing prescriptions, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer Service:...


  • Joliet, Illinois, United States PENN Entertainment Full time

    About UsPENN Entertainment is a leading entertainment company that is changing the way people experience fun. We're a dynamic and fast-paced organization that values creativity, enthusiasm, and a passion for delivering exceptional customer service.Job SummaryWe're seeking a highly motivated and customer-focused Deli Service Associate to join our team. As a...


  • Joliet, Illinois, United States Joliet Junior College Full time

    Position Title: Culinary Service Associate Job Overview: Joliet Junior College is in search of a committed Culinary Service Associate to become part of our Food Services team. This part-time role provides a chance to engage in a vibrant setting, catering to the needs of college students and staff. Key Responsibilities:Prepare and present food items...


  • Joliet, Illinois, United States Penn National Gaming Full time

    Position Overview:As a key member of our food service team, you will engage in various responsibilities associated with food and beverage operations.Key Responsibilities:- Handle cash transactions efficiently in the dining area.- Provide exceptional customer service to enhance guest experiences.- Assist in the preparation and presentation of food...


  • Joliet, Illinois, United States Rigo Valle - State Farm Agent Full time

    About Rigo Valle - State Farm AgentWe are a leading insurance agency dedicated to helping individuals and families manage risk and achieve their financial goals. Our team of experts provides personalized service and guidance to ensure our clients have the right insurance coverage for their unique needs.Job SummaryWe are seeking a highly motivated and...


  • Joliet, Illinois, United States Domino's Franchise Full time

    Job OverviewCompany Overview:At Domino's Franchise, we thrive in a vibrant and dynamic atmosphere that fosters growth and career progression.Position Summary:This role involves engaging with customers through various channels, ensuring their needs are met with professionalism and efficiency.Key Responsibilities:1. Process orders via phone and in-person...


  • Joliet, Illinois, United States Domino's Franchise Full time

    Job OverviewCompany Overview:We operate in a dynamic and lively atmosphere that fosters professional growth and development.Employment Opportunities:We provide both part-time and full-time positions.Role Responsibilities:As a Customer Service Representative, your duties will include:Processing orders via phone and in-person interactions.Addressing customer...


  • Joliet, Illinois, United States WEST SIDE TRACTOR SALES Full time

    Job SummaryWest Side Tractor Sales is seeking a highly skilled and experienced Customer Service Representative to join our Product Support Department. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional support and service, and driving sales growth in our assigned...


  • Joliet, Illinois, United States EKI Full time

    Job DescriptionAt EKI, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Customer Communication: Respond to...


  • Joliet, Illinois, United States Domino's Franchise Full time

    Job OverviewCompany Overview:We operate in a dynamic and energetic setting that fosters growth and development opportunities.Employment Opportunities:We provide both part-time and full-time positions. Become a part of our exceptional workforce.Role Responsibilities:Processing orders via telephone and in-person interactions.Addressing customer inquiries and...


  • Joliet, Illinois, United States EKI Full time

    Job OverviewCompany Overview:Established in 1976, EKI is a leading manufacturer and distributor of chemicals utilized across various laboratories and industries.Position Summary:The role of the Customer Service Representative is crucial in ensuring effective and courteous communication with customers, potential clients, and end-users. Adhering to established...


  • Joliet, Illinois, United States NFI Full time

    About the Role:NFI is seeking a highly skilled Distribution Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...


  • Joliet, Illinois, United States Dennis Sullivan - State Farm Agent Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador at Dennis Sullivan - State Farm Agent. As a key member of our team, you will be responsible for delivering exceptional customer experiences and promoting our premier insurance and financial service products.Key...


  • Joliet, Illinois, United States Domino's Franchise Full time

    Job OverviewWe are a dynamic and fast-paced company, part of the Domino's Franchise, seeking a skilled Customer Service Representative to join our team.Key ResponsibilitiesTaking orders and providing exceptional customer service over the phone and in person.Handling customer concerns and resolving issues in a professional and courteous manner.Greeting...


  • Joliet, Illinois, United States The Sherwin-Williams Company Full time

    Wholesale Product SpecialistThis role is an exciting opportunity to contribute to the success of The Sherwin-Williams Company as a Wholesale Product Specialist. As a key member of our sales team, you will work closely with commercial paint customers to understand their needs and provide expert solutions.Key Responsibilities:Provide exceptional customer...