Nighttime Customer Service Associate
1 week ago
Join Our Team at Planet Fitness Joliet
At Planet Fitness, we are dedicated to fostering an environment that inspires individuals to pursue a healthy lifestyle. Our mission is to support both our members and employees in achieving their utmost potential. We are currently seeking a dynamic individual who is passionate about assisting others and has a strong drive for success to become part of our team.
Position Overview:
The Overnight Member Support Specialist will play a crucial role in delivering an exceptional member experience by providing top-notch customer service to our members, prospective members, and guests. This position is also responsible for finalizing the day’s operations and ensuring accurate financial reporting.
Why Choose Planet Fitness?
As a valued employee, you will receive:
- Complimentary Membership
- Comprehensive Training Programs
- Opportunities for Career Advancement
- Recognition and Rewards Initiatives
Key Responsibilities:
- Welcome members, prospective members, and guests with outstanding customer service.
- Manage all front desk operations, including:
- Answering phone inquiries in a courteous manner and assisting with various questions.
- Checking members into the system efficiently.
- Facilitating new member registrations.
- Conducting tours for prospective members.
- Updating member accounts as necessary.
- Addressing member inquiries and concerns promptly and professionally, escalating issues to management when required.
- Assisting in maintaining the cleanliness and organization of the facility.
- Completing the closing procedures for the day.
- Preparing bank deposits for the following day.
Qualifications:
- Previous experience in customer service is preferred.
- Basic computer skills are necessary.
- A genuine interest in fitness and health.
- Positive and energetic demeanor.
- Reliability and punctuality are essential.
- Exceptional interpersonal skills, capable of interacting positively and professionally with members and colleagues.
- Strong listening abilities with a knack for empathy and problem-solving.
- Ability to handle interactions with diplomacy and appropriate conduct.
- High School diploma or GED equivalent is required.
- Must be at least 18 years old.
Physical Requirements:
- Ability to stand and walk for extended periods.
- Frequent verbal communication in person and over the phone.
- Willingness to work overnight shifts.
- Occasional lifting of up to 50 lbs.
- Exposure to cleaning chemicals may occur during shifts.
Compensation and Benefits:
- Potential for multiple raises each year.
- Excellent opportunities for career growth.
- Insurance benefits available for full-time employees.
- 401k benefits based on eligibility.
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