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Guest Service Representative

2 months ago

Joliet, Illinois, United States Raymond Management Full time

**Job Summary**

We are seeking a highly motivated and customer-focused Guest Service Representative to join our team at Raymond Management Company. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

**Key Responsibilities:**

  • Provide information to guests about hotel services and amenities
  • Closing and balancing all hotel accounts and direct bills
  • Handling guest check-in and check-out in an accurate and efficient manner
  • Promoting the company's 100% Satisfaction Guarantee
  • Continuously promoting, communicating, and embodying the RMC culture

**What We Offer:**

  • Competitive wages
  • Paid vacation and sick time
  • Affordable health, dental, and vision benefits
  • 401(k) retirement plan with company contribution
  • Teammate referral program
  • Hotel discount program
  • Check-ins at 30, 60, and 90 days
  • Career growth opportunities
  • A safe and healthy work environment

**Requirements:**

  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Ability to work in a fast-paced environment
  • Excellent communication and problem-solving skills