Hotel Front Desk Agent

4 weeks ago

Joliet, United States Caesars Entertainment Full time
ESSENTIAL FUNCTIONS:

  • Creates and ensures a fun-filled and exciting environment where the flawless delivery and execution of service excellence is paramount.
  • Responsible for the accurate check-in and check-out of each guest.
  • Ensures that all guest contact is courteous, informative and thorough.
  • Ensures that Housekeeping cleans all rooms prior to issuing keys.
  • Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping.
  • Receives cash, checks, credit cards and comps in payment, obtaining proper approval and authorization.
  • Maintains an operating bank, renders bills and issues change.
  • Provides reservations for Casino/Hotel guests, which includes airline, restaurants, and special events both on and off the property.
  • Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino.
  • Is responsible for the control of safe deposit transactions.
  • Works closely with Senior Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements.
  • Empowered to ensure guests' problems/complaints are resolved in a prompt, courteous and efficient manner.
  • Maintains knowledge of Hotel, Community and Special Events to provide guests with superior service.
  • Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times.
  • Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same.
  • Adheres to all regulatory, company and department policies and procedures.
  • Completes all other duties assigned.


REQUIREMENTS:

  • High school diploma required.
  • Superior customer service skills required.
  • Experience in data entry and in dealing with the public is required.
  • Prior experience within the hospitality or related industry is preferred.
  • Computer usage skills required.
  • Proficiency in Microsoft Office, Outlook and LMS system knowledge is preferred.
  • A working knowledge of the Joliet and Greater Chicagoland area would be beneficial.
  • Strong interpersonal skills are necessary.
  • Must be able to work a flexible schedule including nights, weekends, and holidays.


JOB DEMANDS

  • Must be able to lift up to 25 lbs. and carry objects weighing up to 25 lbs.
  • Position requires 90% standing, 10% walking.
  • Requires some pushing and twisting.
  • Requires some bending, kneeling, climbing, stooping and frequent reaching above and below shoulders. Must be able to respond to touch, speech, smell, aural and visual cues.
  • Must be able to tolerate areas containing second-hand smoke.
  • Fast-paced environment involving constant public contact.
  • Must be able to stand and exert fast-paced mobility for long periods of time.


About us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

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