Housekeeping Supervisor

ESSENTIAL FUNCTIONS:

Responsible for the overall Hotel operations and staff including front desk employees, guest service attendants, PBX operators, room attendants, housepersons, laundry attendants, wardrobe staff, and clerks.

Serves as a leader for employees while fostering teamwork, high employee morale, motivation and open communication.

Coaches and develops employees using a consistent, approachable demeanor while clearly articulating expectations.

Provides direction and support for all staff members to achieve department goals and objectives.

Ensures all Hotel employees are well trained with an emphasis on detail and customer service.

Helps to maintain and enhance a safe, secure and comfortable environment for our guests and employees.

Supervises the day to day activities of the Hotel through customer contact and supervision of employees ensuring 100% guest satisfaction.

Oversees customer check in/check out, authorized to verify pre-approved room comping levels and authorized to change incorrect information.

Processes discrepancy reports, rate variations and credit reports. Coordinates the ordering and reconciliation of package coupons.

Works with Casino Marketing to ensure timely guest check-in and maximum occupancy.

Coordinates VIP arrivals and ensures all arrangements have been confirmed prior to arrival.

Assigns daily tasks while maintaining quality cleanliness standards set forth by the department.

Follows inventory and purchasing procedures in order to achieve budgeted expenses.

Maintains key control within the department.

Accountable for follow up with department walk-throughs, special cleaning projects and maintaining of department cleanliness and training standards.

Follows and ensures security and safety guidelines are in place.

Maintains lost and found system.

Monitors volume to ensure fast, friendly and efficient service.

Ensures that customer problems/complaints are handled in an effective, courteous manner.

Ensures that all Hotel staff behavior and appearance are in compliance with established policy.

Maintains knowledge of hotel, community and special events in order to accurately provide guests with needed information.

Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same.

Adheres to all regulatory, company and department policies and procedures.

Completes all other duties as assigned by the Hotel Manager and the Director of Food & Hotel.

REQUIREMENTS:

High School diploma or equivalent required. College degree preferred.

2 years experience in hospitality industry in a supervisory capacity preferred.

Knowledge of casino/hotel industry preferred.

Previous training in bio-hazards and BBP preferred.

Strong organizational, communication and supervisory skills.

Excellent customer service/public relations skills.

Proficient in MS Office and Outlook.

Able to work a flexible schedule to include nights, holidays, and weekends.

Internal applicants must meet property transfer eligibility requirements.

JOB DEMANDS

Ability to respond to common inquiries or complaints from customers and employees.

Ability to communicate one-on-one and to groups to explain policies and procedures to persuade others to accept or adopt a specific opinion or action.

Must be able to respond calmly and make rational decision when handling customer needs and concerns.

Must have physical ability to walk 5+ miles during a work day and be capable of standing during the length of one's shift.

Excellent oral and written communications skills.

Ability to stand and walk for entire shift and mobility to move easily around entire property.

Must be able to listen and respond to visual and aural cues.

Physically mobile with reasonable accommodations including ability to lift up to 20lbs., and ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when stocking, storing, and maneuvering around the work area

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks are performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

As a part of Harrah's Joliet Casino & Hotel's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Harrah's Joliet Casino & Hotel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

About us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

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