Late Night Fitness Support Specialist

2 months ago


Joliet, Illinois, United States Planet Fitness Joliet Full time

Join Our Team at Planet Fitness Joliet

At Planet Fitness, we are dedicated to fostering an environment that encourages individuals to embrace a healthy lifestyle. Our mission is to support both our members and our staff in achieving their utmost potential. We are on the lookout for a dynamic individual who is passionate about assisting others and is driven to excel in their role.

Position Overview:
The Overnight Customer Experience Representative will play a crucial role in ensuring a positive experience for our members by delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This position also entails managing the closing procedures for the day, including preparing an accurate bank deposit.

Why Choose Planet Fitness?
As part of our team, you will enjoy:

  • Complimentary Membership to our facilities
  • Comprehensive Training Programs
  • Opportunities for Career Advancement
  • Recognition and Rewards Initiatives

Key Responsibilities:

  • Welcome members, prospective members, and guests, ensuring an outstanding level of customer service.
  • Manage all front desk operations, including:
  • Answering phone calls in a courteous manner and assisting with various inquiries.
  • Checking members into our system.
  • Facilitating new member registrations.
  • Conducting tours for prospective members.
  • Updating member accounts as necessary.
  • Addressing member questions and concerns promptly and professionally, escalating issues to management when required.
  • Contributing to the cleanliness and organization of the facility.
  • Completing end-of-day closing procedures.
  • Preparing bank deposits for the following day.

Qualifications:

  • Previous experience in customer service is preferred.
  • Basic computer skills are necessary.
  • A genuine enthusiasm for fitness and health.
  • A positive and energetic demeanor.
  • Reliability and punctuality are essential.
  • Exceptional interpersonal skills, with the ability to engage positively and professionally with members and colleagues.
  • Strong listening skills, with the capacity to empathize and resolve issues effectively.
  • Ability to maintain professionalism in all interactions.
  • A High School diploma or GED equivalent is required.
  • Must be at least 18 years old.

Physical Requirements:

  • Ability to stand and walk for extended periods during shifts.
  • Frequent verbal communication in person and over the phone.
  • Willingness to work overnight shifts.
  • Occasional lifting of up to 50 lbs.
  • Exposure to cleaning chemicals may occur during shifts.

Compensation and Benefits:

  • Potential for multiple raises throughout the year.
  • Excellent opportunities for career growth.
  • Insurance benefits available for full-time employees.
  • 401k benefits based on eligibility.


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