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Customer Service Representative

2 months ago


Joliet, Illinois, United States Sapphire Solutions Full time
About the Role

We are seeking a highly motivated and organized individual to join our team at Sapphire Solutions as a part-time Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and ensuring their needs are met in a timely and professional manner.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide product information in a professional and courteous manner.
  • Reception Duties: Manage front desk operations, including answering phones, greeting clients, and handling administrative tasks.
  • Document Management: Maintain accurate and up-to-date records in our Vivendi system, ensuring seamless communication with our team.
  • Administrative Support: Provide general administrative assistance, including data entry, filing, and other tasks as needed.
  • Communication: Develop and maintain strong relationships with clients, colleagues, and other stakeholders through effective communication and interpersonal skills.
Requirements
  • Education: Completion of a relevant education program or equivalent experience.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in administrative software and systems.