Client Relations Specialist
2 weeks ago
Integrity Staffing Solutions is seeking a dedicated Customer Service Representative to enhance our client support team. The ideal candidate will possess a robust employment background, demonstrating a commitment to collaboration, continuous learning, and achieving results.
KEY RESPONSIBILITIES:
- Manage incoming calls and inquiries regarding orders, concerns, and other customer-related issues.
- Input orders and pertinent information into the ERP system. Generate and distribute production desk orders along with necessary documentation.
- Prepare invoices and organize paperwork for all shipments. Ensure timely delivery of post-delivery information to clients.
- Oversee customer inventory through web-based platforms.
- Update and maintain pricing books.
- Compile monthly pricing for designated accounts and prepare sales reports.
- Assist sales personnel with various requests including price adjustments, memos, quotes, and reports.
- Maintain and update contact information within the ERP system (Deacom).
- Coordinate international shipping as necessary.
- Execute additional job-related tasks as required.
ESSENTIAL QUALIFICATIONS:
- Exceptional interpersonal communication skills with a focus on customer service.
- Strong mathematical abilities, capable of sorting, verifying, and checking numerical data.
- Proficient telephone communication skills.
- Effective writing and reading comprehension skills.
- Basic proficiency in computer applications and Microsoft Office.
- Strong critical thinking and problem-solving capabilities.
- Open to learning and adapting to new challenges.
In return, the company provides a comprehensive benefits package that includes Major Medical, Prescription Drugs, a Healthcare Spending Account, Dental and Vision coverage, Short- and Long-Term Disability, Company-paid Life Insurance, Voluntary Supplemental Life Insurance, and a 401k plan with matching contributions.
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