Vice President of Client Engagement

2 weeks ago

Fort Worth, Texas, United States Bank of America Full time

Position Overview:


The selected candidate will join the Client Engagement teams within the Global Corporate and Investment Banking (GCIB) and Global Markets (GM) divisions.

Team Functionality

The Client Engagement team serves as the primary interface with clients, ensuring compliance with Know Your Client (KYC) periodic updates and remediation protocols.

This team collaborates closely with Global Corporate and Investment Bankers and Global Markets Sales to fulfill the Bank's global regulatory and policy obligations concerning Client Due Diligence (CDD) documentation collection, with assistance from Operations and Global Financial Crimes Risk teams.

Team members are responsible for establishing and nurturing client relationships, engaging client representatives to secure KYC documentation, and acting as a central point for addressing issues related to client and country-specific documentation requirements promptly.

In addition to ongoing documentation engagement, team members stay informed about global regulatory changes that may impact processes and identify opportunities to enhance the client experience.

Role Responsibilities
  • Conduct outreach to clients for the purpose of requesting and collecting KYC documentation.
  • Act as the primary contact for clients, as well as for Bankers, Operations, Risk, and other internal departments.
  • Ensure clarity in banking ownership and collaborate across Lines of Business to address any relationship coverage gaps.
  • Organize and document client interactions in the appropriate systems of record.
  • Guarantee that KYC client portfolios are managed across business sectors and regions, adhering to internal governance protocols.
  • Oversee and mitigate risks associated with non-compliance with KYC processes, including potential restrictions and impacts on business growth.
  • Collect client feedback on policies, requirements, and jurisdictional nuances to enhance the Bank's processes.
  • Identify and escalate process issues and improvements that collectively benefit clients.
  • Collaborate with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, and other relevant groups.
  • Review client activities and coordinate with Bankers regarding the continuation of relationships with specific entities.
  • Drive outreach efforts for both periodic updates and remediation initiatives.
  • Facilitate outreach for jurisdictionally or regionally stringent requirements as necessary.
  • Ensure timely collection of required client documentation, including necessary follow-ups.
  • Advocate for the client’s voice while adhering to policies, laws, rules, and regulations.
  • Meet performance metrics and resolve any exceptions within required timeframes.
  • Master customer due diligence (CDD) requirements and guide clients to ensure compliance.
  • Facilitate the collection of enhanced customer due diligence (ECDD) requirements and provide guidance to clients as needed.
  • Adhere to bank privacy policies in securing non-public information obtained during KYC activities.
  • Foster a collaborative and results-oriented culture.
Required Qualifications
  • Bachelor's degree or equivalent professional experience.
  • 7+ years of experience in a client-facing role within the financial services sector or a related industry.
Preferred Qualifications
  • Certified Anti-Money Laundering Specialist (CAMS).
  • Knowledge of AML CDD policies and standards, as well as industry practices in AML CDD, including legal entities across global jurisdictions.
  • Demonstrated strong client focus.
  • Understanding of how the client portfolio aligns with overall business growth strategies.
  • Ability to work independently with minimal supervision.
  • Capability to manage and maintain key stakeholder relationships.
  • Excellent interpersonal skills for motivation, collaboration, and encouragement.
Professional Attributes
  • Exhibit patience, composure, and a positive attitude.
  • Demonstrate strong analytical thinking and problem-solving skills.
  • Ability to handle multiple projects and adapt to a changing environment.
  • Proactive in identifying process improvements and demonstrating self-starter behavior.
  • Strong organizational skills with the ability to prioritize and manage competing priorities while maintaining attention to detail.
  • Proficient in Microsoft Office products, particularly PowerPoint, Excel, and Word.
Work Schedule
1st shift (United States of America)
Weekly Hours
40

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