Office Operations Coordinator

2 weeks ago


Dover, Delaware, United States DelDOT Full time

Introduction

Make a Difference with DelDOT

At the Delaware Department of Transportation (DelDOT), our mission is to enhance the quality of life for Delaware residents by ensuring safe and efficient transportation systems. We are committed to fostering community well-being and providing essential services to our citizens.

We offer a variety of career opportunities and are focused on attracting and retaining talented individuals who are eager to contribute positively to their community. DelDOT is an excellent place to begin your professional journey.

Summary Statement

The Office Operations Coordinator is responsible for welcoming visitors to the department. The individual will engage directly with the public at the reception area, providing essential information (such as documents, brochures, and case details) and evaluating customer needs for further assistance. Responsibilities include managing incoming and outgoing correspondence, digitizing and cataloging documents within the DelDOT system, and offering clerical support to various staff members.

Essential Functions

The essential functions listed below are core responsibilities common to all roles within this classification and are not intended to be an exhaustive list of all duties for any one position.

Implements agency policies, regulations, and procedures while managing and processing information. Develops official agency documents; maintains databases using software such as Access; creates and manages spreadsheets; and prepares presentations using various software tools. Acts as a liaison between the public, clients, agency personnel, and others to disseminate information and clarify agency services and regulations. Ensures effective coordination of operational activities. Establishes monitoring systems and follows up to guarantee the resolution of issues. Gathers, organizes, and drafts technical and administrative materials for public information or departmental purposes. Collects and compiles data to generate reports and provide necessary documentation. Evaluates routine operational practices and suggests improvements for efficient office functioning. Maintains organized data and filing systems to ensure accurate and easily accessible documentation of operations and projects. May supervise or oversee junior staff members.

Job Requirements

Candidates for the Office Operations Coordinator position must demonstrate competence in the following areas:

A minimum of six months of experience in coordinating office functions, including planning meetings, tracking workflows, composing notes, and providing customer service. A minimum of six months of experience in document management, including reviewing records for accuracy and compliance with regulations. A minimum of six months of experience using standard office software for word processing, spreadsheets, or databases. A minimum of six months of experience utilizing an automated information system for data entry, updates, and reporting.

Conditions of Hire

This position is part of a classification represented by a labor organization that has been elected by employees for collective bargaining and other employment terms, in accordance with applicable laws.

A satisfactory criminal background check is required as a condition of employment. The recruiting agency may require the applicant to cover the cost of this background check.

Applicants must be legally authorized to work in the United States. DelDOT participates in E-Verify and will provide the federal government with your Form I-9 information to confirm your work authorization in the U.S.



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