Office Support Specialist
1 week ago
Overview
Contribute to DelDOT's Mission
At the Delaware Department of Transportation (DelDOT), our goal is to enhance the quality of life for the citizens of Delaware by ensuring efficient transportation services, promoting safety, and supporting community development. We are committed to fostering independence and well-being for individuals and families across the state.
We provide a variety of career paths and are focused on attracting and retaining skilled professionals who are eager to make a positive impact in their communities. DelDOT is an excellent place to advance your career.
Position Summary
The Office Support Specialist is tasked with welcoming visitors to the agency. The individual will engage directly with the public at the reception area, offering general information regarding services (including documents, brochures, and case details) and evaluating customer needs for further assistance. Responsibilities include managing incoming and outgoing correspondence, digitizing and cataloging documents into the agency's system, and providing clerical support to various team members, including supervisors and administrators.Key Responsibilities
The following are essential duties common to all roles within this classification and are not intended to be an exhaustive list of all responsibilities:
Implements agency regulations, policies, and procedures in managing and processing information. Develops official documents for the agency; maintains databases and spreadsheets; and creates presentations using appropriate software. Acts as a point of contact for the public, clients, and agency personnel to share information and clarify agency services and policies. Ensures effective coordination of operational activities. Establishes tracking systems and conducts follow-ups to guarantee effective resolution of issues. Gathers, organizes, and prepares technical and administrative materials for public or departmental use. Collects and compiles data to generate reports and provide necessary documentation. Evaluates routine operational practices and suggests improvements for efficient office functioning. Maintains and organizes data and filing systems to ensure accurate and easily accessible documentation of operations and activities. May oversee or guide junior staff members.Qualifications
Candidates for the Office Support Specialist position must demonstrate education, training, and/or experience in the following areas:
A minimum of six months of experience in coordinating office functions such as planning meetings, tracking workflows, composing notes, and providing customer service. At least six months of experience in document management, including reviewing records for compliance with regulations and resolving discrepancies. Six months of experience using standard office software for word processing, spreadsheets, or databases. Six months of experience utilizing an automated information system for data entry, updates, and reporting.Employment Conditions
This position is governed by a collective bargaining agreement that outlines the terms and conditions of employment. A satisfactory criminal background check is required for hiring. Candidates must be legally authorized to work in the United States.
DelDOT participates in E-Verify and will provide necessary information to confirm work authorization.
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