Team Leader
1 week ago
Are you passionate about guiding teams and overseeing operational excellence? Do you thrive on mentoring and empowering individuals to achieve their career aspirations? Join us at PCRK Group, where our commitment to our people is paramount.
At PCRK Group, we recognize that our workforce is the cornerstone of our success. We prioritize relationships and collaboration, ensuring that the needs of our team members and clients are at the forefront of our mission. Our goal is to work collectively to drive both personal and professional achievements for everyone involved.
Key Responsibilities:
- Embrace and uphold the Mission, Vision, and Values of PCRK Group and Massage Envy.
- Maintain a sharp focus on performance metrics across all operational areas, including membership growth, service delivery, and client satisfaction.
- Oversee staffing levels to ensure all roles are filled with qualified personnel.
- Provide coaching and development for team members, particularly those needing improvement in sales and service delivery.
- Ensure compliance with all licensing, training, and documentation requirements as per state, federal, and company regulations.
- Engage in company and regional conference calls to stay aligned with operational goals.
- Facilitate ongoing training for the team in essential skills, business knowledge, and performance metrics to promote professional growth.
- Address customer service challenges effectively while identifying and resolving systemic issues within the organization.
- Champion the introduction of new products, services, and initiatives.
- Manage payroll processes and inventory oversight for the location.
- Conduct audits of payroll, inventory, and related reports to identify and address profitability opportunities.
- Lead monthly performance reviews and collaborate with the Operations Director to tackle performance issues and celebrate successes.
Qualifications:
- Demonstrated analytical, leadership, and communication abilities.
- In-depth knowledge of Profit & Loss statements.
- Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Exceptional interpersonal and communication skills.
What We Offer:
- Competitive compensation package, including base salary, commissions, and bonus opportunities.
- Comprehensive medical insurance plans.
- Dental and vision coverage.
- Generous paid time off.
- Robust 401k retirement plan.
- Employee discounts on products.
- Incentives for employee referrals.
- Monthly complimentary massage and skincare services.
- Salary commensurate with experience.
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