Team Leader for Restaurant Operations

2 weeks ago


Sterling Heights, Michigan, United States Dairy Queen Full time

Team Leader for Restaurant Operations Job Description

We are looking for a skilled professional with exceptional abilities to efficiently oversee a restaurant, focusing on precision and excellence. The team leader will collaborate closely with the General Manager to manage various facets of restaurant activities, including financial outcomes, stock control, staffing, and promotional efforts. Establishing high expectations and nurturing a supportive workplace culture are essential duties.

Qualifications:

Experience:

  • At least 1-3 years of supervisory experience in a fast-paced dining environment.
  • Previous experience in a quick-service dining establishment is advantageous.
  • High School diploma or equivalent required.
  • Demonstrated success in managing costs and labor efficiently.
  • Must be eligible for ServSafe certification.

Skills/Competencies:

  • Customer-focused with excellent hospitality and service capabilities.
  • Ability to effectively train and mentor team members.
  • Experience in addressing employee relations matters and inspiring teams.
  • Highly organized and results-driven.
  • Proficient in technology and point-of-sale systems.
  • Flexibility and readiness to adhere to established protocols.
  • Integrity and transparency in all dealings.

Key Responsibilities:

  • Oversee restaurant operations during shifts, ensuring high standards of quality, service, and efficiency.
  • Train and guide staff on operational systems, safety protocols, and service expectations.
  • Assist in strategic planning and implementation under the direction of the General Manager.
  • Ensure outstanding customer service and promptly resolve any issues.
  • Recruit, train, and cultivate team members.
  • Ensure compliance with health and safety regulations.
  • Contribute to marketing efforts for the store.
  • Perform additional tasks as assigned by the General Manager.

Perks:

  • Opportunities for professional development.
  • Flexible scheduling options.

This role provides the chance to join the Dairy Queen (DQ) team, recognized for delivering memorable experiences to customers globally. Be part of our commitment to offering exceptional service and high-quality products to all DQ enthusiasts.



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