Collaboration Systems Administrator

2 weeks ago

Overland Park, Kansas, United States Clayco Full time

About Clayco

Clayco is a comprehensive, full-service real estate development, master planning, architecture, engineering, and construction firm dedicated to delivering exceptional quality solutions across North America. With a revenue of $5.8 billion, we excel in the "art and science of building," offering efficient and expedited solutions for a variety of building projects, including industrial, commercial, institutional, and residential.

Position Overview

The Unified Communication (UC) Administrator plays a critical role in ensuring optimal performance and availability of Clayco's collaboration infrastructure. This position entails the swift design, testing, and deployment of communication and collaboration solutions, guaranteeing production readiness while providing advanced support to the Service Delivery team.

Key Responsibilities

  • Enhance business operations by engineering and implementing innovative features across primary collaboration platforms.
  • Utilize collaboration tools such as Cisco Room Kit and the Cisco Webex suite.
  • Lead technology upgrades, support new site setups, and deploy new collaboration tools throughout the organization.
  • Provide remote meeting and event support as needed.
  • Design and implement scalable, reliable conference room solutions for enterprise use.
  • Deliver Tier II/III operational support for the UC platform.
  • Assist in the procurement and management of UC hardware and software.
  • Offer technical support and troubleshooting assistance to end users.
  • Engage in special projects related to UC and collaboration technologies.
  • Manage and update UC endpoints, ensuring timely software updates.
  • Educate and train users on UC tools and best practices.
  • Support users at various locations.
  • Provide event setup assistance during evenings and weekends as required.
  • Encourage knowledge sharing within the IT department.
  • Act as an escalation point for incidents logged in ServiceNow.
  • Develop and maintain strong relationships with internal leadership and business teams.
  • Create and maintain technical documentation, including policies, procedures, network diagrams, and user guides.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
  • Demonstrated experience with Cisco Control Hub and related collaboration technologies.
  • Working knowledge of networking, security best practices, and industry standards.
  • Extensive hands-on experience in designing, testing, and maintaining UC solutions.
  • Familiarity with ITIL and ITSM frameworks.
  • Ability to provide Tier 3 support for UC incidents.
  • Strong teamwork, analytical, problem-solving, and self-management skills.
  • Experience coordinating with multiple vendors for hardware and software solutions.
  • Ability to work independently while managing multiple complex projects simultaneously.
  • Strong critical thinking skills, with the ability to gather and analyze detailed functional requirements.
  • Excellent written and verbal communication skills, capable of translating technical concepts into clear, client-friendly narratives.
  • Ability to present complex data visually in an easily understandable manner.
  • Willingness to travel as necessary.

Additional Information

  • This position is based in our Overland, MO office.
  • Clayco offers a unique collaborative design-build approach.
  • We engage in creative, complex, award-winning, high-profile projects.
  • The work environment is fast-paced.

Why Choose Clayco?

  • Recognized as one of the Best Places to Work by various business journals.
  • Ranked among the top contractors and builders in the Midwest.

Compensation and Benefits

  • Competitive annual salary based on qualifications, skills, training, experience, and location.
  • Discretionary annual bonus based on company performance and individual contributions.
  • Comprehensive benefits package including medical, dental, and vision plans, 401k, generous PTO, paid holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, and learning & development programs.

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