Collaboration Systems Administrator

2 months ago

Overland Park, Kansas, United States Clayco Full time

About Clayco

Clayco is a comprehensive, turnkey real estate development, master planning, architecture, engineering, and construction firm dedicated to delivering exceptional quality solutions across North America. With significant revenue, Clayco excels in the "art and science of building," offering rapid, efficient solutions for various industrial, commercial, institutional, and residential projects.

Position Overview

The Unified Communication (UC) Administrator plays a crucial role in ensuring optimal performance and availability of Clayco's collaboration systems. This position entails the swift design, testing, and deployment of communication and collaboration solutions, guaranteeing readiness for production and providing advanced support to the Service Delivery team.

Key Responsibilities

  • Enhance business value by engineering and implementing innovative features across essential collaboration platforms.
  • Collaboration Tools: Cisco Room Kit, Cisco Webex suite.
  • Lead technology refresh initiatives, support new location setups, and deploy new collaboration tools throughout the organization.
  • Provide remote meeting and event support.
  • Design and implement scalable and reliable conference room solutions for enterprise use.
  • Deliver Tier II/III operational support for the UC platform.
  • Assist in the procurement and management of UC hardware and software.
  • Offer technical support and troubleshooting for end users.
  • Participate in special projects related to UC and collaboration technologies.
  • Manage and update UC endpoints, ensuring timely software updates.
  • Educate and train users on UC tools and best practices.
  • Support users at corporate and jobsite locations.
  • Provide event setup support during evenings and weekends as required.
  • Encourage knowledge sharing across the IT department.
  • Act as an escalation point for ServiceNow incidents.
  • Develop and maintain strong relationships with internal leadership and business teams.
  • Create and maintain technical documentation, including policies, procedures, network diagrams, and end-user guides.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
  • Demonstrated experience with Cisco Control Hub and related collaboration technologies.
  • Working knowledge of networking, security best practices, and industry standards.
  • Extensive hands-on experience in designing, testing, and maintaining UC solutions.
  • Familiarity with ITIL and ITSM frameworks.
  • Ability to provide Tier 3 support for UC incidents.
  • Strong teamwork, analytical, problem-solving, and self-management skills.
  • Experience coordinating with multiple vendors for hardware and software solutions.
  • Ability to work independently, managing multiple complex projects simultaneously.
  • Strong critical thinking skills, with the ability to gather and analyze detailed functional requirements.
  • Excellent written and verbal communication skills, capable of translating technical concepts into clear, client-friendly narratives.
  • Ability to present complex data visually in a way that is easily understood by clients.
  • Willingness to travel as necessary.

Additional Information

  • This position will be based in our Overland, MO office.
  • Clayco offers a unique collaborative design-build approach.
  • Engage in creative, complex, award-winning, high-profile projects.
  • The work environment is fast-paced.

Compensation and Benefits

  • Competitive Annual Salary based on qualifications, skills, training, experience, and location.
  • Discretionary Annual Bonus subject to company performance and individual contribution.
  • Comprehensive Benefits Package including medical, dental, and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs, and more.

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