IT Systems Manager

6 days ago


Overland Park, Kansas, United States Carnival UK Full time
Job Summary

The IT Officer will be responsible for the management and maintenance of IT systems and infrastructure onboard our ships. This includes the testing, maintenance, and repair of hardware and software, as well as the supervision of IT Technicians.

Key Responsibilities
  • Manage and prioritize incident queues related to IT systems, ensuring regular updates are provided to users and shore teams.
  • Supervise and train IT Technicians in the maintenance and repair of IT systems.
  • Proactively monitor key applications and hardware, resolving or escalating issues as required.
  • Carry out proactive maintenance of Ships IT hardware.
  • Identify root causes of issues and reduce incidents onboard, identifying areas for service improvement and providing recommendations to the Technology Department ashore.
  • Assist shore and onboard project teams throughout a project lifecycle from requirements gathering to implementation and service transition.
  • Ensure all ships IT inventories are maintained.
  • Ensure all Ships IT systems remain secure through application of security patches, updates, and regular monitoring of systems and applications.
Essential Knowledge and Skills
  • At least 2 years of experience in an onboard Senior IT Technician role.
  • Good working knowledge of Windows Desktop support, install, deploy via SCCM, and troubleshooting.
  • Support and maintenance of Microsoft servers.
  • Administration and support with Active Directory.
  • Microsoft application knowledge.
  • Preferably qualified to Microsoft MCSA in Windows 10 or equivalent.
  • Preferably qualified to Microsoft MCSA level in server 2016 or 2012.
Additional Requirements
  • Good understanding of supporting local area networks across our ships, including network switches, WiFi controllers and APs, and firewalls.
  • Ability to work to and meet SLA's and carry out proactive problem management.
  • Ability to demonstrate good working knowledge of supporting and operating maritime VSAT systems.


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