Collaboration Solutions Administrator

2 months ago

Overland Park, Kansas, United States Clayco Full time

About Clayco

Clayco is a comprehensive, full-service real estate development, architecture, engineering, and construction firm dedicated to delivering exceptional quality solutions across North America. With a revenue of $5.8 billion, we excel in the "art and science of building," providing efficient and rapid solutions for a variety of building projects including industrial, commercial, institutional, and residential.

Position Overview

The Unified Communication (UC) Administrator plays a crucial role in ensuring optimal performance and availability of Clayco's collaboration systems. This position involves the swift design, testing, and deployment of communication solutions, guaranteeing production readiness while offering advanced support to the Service Delivery team.

Key Responsibilities

  • Drive business value by engineering and implementing innovative features across essential collaboration platforms.
  • Manage collaboration tools such as Cisco Room Kit and the Cisco Webex suite.
  • Lead technology refresh initiatives, support the setup of new locations, and deploy new collaboration tools throughout the organization.
  • Provide remote meeting and event support as needed.
  • Design and implement scalable and reliable conference room solutions for enterprise use.
  • Deliver Tier II/III operational support for the UC platform.
  • Assist in the procurement and management of UC hardware and software.
  • Offer technical support and troubleshooting assistance to end users.
  • Participate in special projects related to UC and collaboration technologies.
  • Manage and update UC endpoints, ensuring timely software updates.
  • Educate and train users on UC tools and best practices.
  • Support users at various locations.
  • Provide event setup support during evenings and weekends as required.
  • Encourage knowledge sharing within the IT department.
  • Act as an escalation point for ServiceNow incidents.
  • Develop and maintain strong relationships with internal leadership and business teams.
  • Create and maintain technical documentation, including policies, procedures, network diagrams, and user guides.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
  • Demonstrated experience with Cisco Control Hub and related collaboration technologies.
  • Working knowledge of networking, security best practices, and industry standards.
  • Extensive hands-on experience in designing, testing, and maintaining UC solutions.
  • Familiarity with ITIL and ITSM frameworks.
  • Ability to provide Tier 3 support for UC incidents.
  • Strong teamwork, analytical, problem-solving, and self-management skills.
  • Experience coordinating with multiple vendors for hardware and software solutions.
  • Ability to work independently while managing multiple complex projects simultaneously.
  • Strong critical thinking skills, with the capability to gather and analyze detailed functional requirements.
  • Excellent written and verbal communication skills, able to translate technical concepts into clear, client-friendly narratives.
  • Ability to visually present complex data in an easily understandable manner.
  • Willingness to travel as necessary.

Additional Information

  • This position is based in our Overland, MO office.
  • Clayco offers a unique collaborative design-build approach.
  • We engage in creative, complex, award-winning, and high-profile projects.
  • The work environment is fast-paced.

Why Choose Clayco?

  • Recognized as one of the Best Places to Work by various business journals.
  • Ranked among the top contractors and builders in the Midwest and nationally.

Compensation and Benefits

  • Competitive annual salary based on qualifications, skills, training, experience, and location.
  • Discretionary annual bonus subject to company performance and individual contribution.
  • Comprehensive benefits package including medical, dental, and vision plans, 401k, generous PTO, paid holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, and learning & development programs.

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