Inside Sales Support Specialist

2 weeks ago


Albany, New York, United States Cummins-Wagner Co Inc Full time
Job Overview

Position Title: Customer Service Representative/ISE

Salary Range: $25.00-$30.00 per hour

Department: Inside Sales

Role Summary:

The Customer Service Representative/Inside Sales Engineer (ISE) plays a vital role in ensuring the smooth operation of the supply chain by managing the processing and fulfillment of customer orders. This position involves receiving orders from sales engineers and accurately entering them into the NetSuite system, while coordinating with warehouse operations to guarantee timely deliveries.

Key Responsibilities:

  • Respond to customer inquiries via telephone and email.
  • Input completed orders into the NetSuite system.
  • Review customer and account documents for accuracy and resolve discrepancies using established procedures.
  • Request and manage submittals and shop drawings from manufacturers and customers.
  • Process sales orders and forward purchase orders to manufacturers.
  • Track shipments and provide updates to customers and sales engineers.
  • Perform additional duties as assigned.

Qualifications:

  • Strong communication and organizational skills.
  • Goal-oriented with effective time management abilities.
  • Detail-oriented with a customer-focused mindset.
  • Problem-solving skills to address issues as they arise.
  • Basic math proficiency and mechanical aptitude.
  • Experience with Windows-based software.
  • Preferred: 5 years of relevant experience and familiarity with mechanical equipment sales.
  • High School Diploma or equivalent required.
  • Must pass background checks and drug tests.

Benefits:

  • Employee Stock Ownership Program (ESOP).
  • Comprehensive medical, dental, and vision insurance.
  • 401(k) retirement plan with matching contributions.
  • Company-paid life insurance and disability coverage.
  • Paid time off and holidays.
  • Tuition reimbursement program.

Equal Opportunity Employer: Cummins-Wagner Co. Inc. is committed to diversity and does not discriminate based on race, sex, age, disability, religion, national origin, veteran status, or any other legally protected status.

Employee Ownership: Cummins-Wagner is a 100% Employee-Owned Company.



  • Albany, New York, United States Cummins-Wagner Co Inc Full time

    Job OverviewCompany Overview: Cummins-Wagner Co. Inc. is a fully Employee-Owned organization specializing in the distribution of industrial and mechanical equipment.Position Title: Customer Service Representative/ISESalary Range: $25.00 - $30.00 per hourDepartment: Albany Inside SalesReporting To: Vice PresidentRole Summary: The Customer Service...


  • Albany, New York, United States Cummins-Wagner Co Inc Full time

    Job OverviewPosition: Inside Sales Engineer / Customer Service RepresentativeSalary Range: $25.00 - $30.00 per hourDepartment: Inside SalesReports To: Vice PresidentThe Inside Sales Engineer / Customer Service Representative plays a vital role in the operational workflow by ensuring the effective processing and fulfillment of customer orders. This position...


  • Albany, New York, United States Contractors Sales Full time

    Job SummaryContractors Sales, a leading heavy construction equipment dealership, is seeking a highly organized and detail-oriented Administrative Support Specialist to join their team in Albany, NY. As a key member of the Accounts Receivable and Accounts Payable teams, this individual will provide administrative support to the executive team and contribute...


  • Albany, New York, United States VMware Full time

    Bilingual Sales Associate - Spanish and Portuguese RequiredThis role offers a distinctive career opportunity to act as a key player in the channel business, collaborating directly with partners and customers. You will be aligned with specific regions, working closely with field teams in the designated countries. This position will equip you with expertise in...


  • Albany, New York, United States The Colwell Law Group Full time

    Job DescriptionWe are seeking a motivated and enthusiastic Sales Development Specialist to join our dynamic team at The Colwell Law Group. This role is pivotal in driving our business expansion efforts. The ideal candidate will possess exceptional persuasive abilities to convert potential clients into valuable leads.If you are passionate about sales and...


  • Albany, New York, United States peiagsc Full time

    Position: Sales Associate Location: Albany Experience Required: 1 - 3 years Vacancies: 1 Employment Type: Permanent full-time Work Schedule: Some overtime, Weekdays Job Overview: We are seeking a dedicated Sales Associate to join our team. The ideal candidate will be responsible for providing exceptional customer service while assisting customers with their...

  • Sales Specialist

    18 hours ago


    Albany, New York, United States Airgas Full time

    Job SummaryWe are seeking a highly motivated and experienced Sales Specialist to join our team at Airgas. As a Sales Specialist, you will be responsible for selling medical gases, products, and services to medical establishments within a specific geographic area.Key ResponsibilitiesSales and Marketing: Increase sales and profit margins by presenting Airgas's...


  • Albany, New York, United States Jasper Engines Full time

    We are seeking a qualified Customer Service/Inside Sales Representative to join our team. This role is essential in providing customers with timely and effective assistance regarding product inquiries, exchanges, or repairs. Key Responsibilities: Manage a high volume of incoming calls concerning heavy-duty parts and services.Develop and maintain strong...


  • Albany, New York, United States Viably LLC Full time

    About the RoleWe are seeking a highly motivated and organized Product Support Specialist to join our team at Viably LLC. As a Product Support Specialist, you will play a critical role in ensuring the success of our customers by providing exceptional support and guidance on our products and services.Key ResponsibilitiesManage multi-state assignments and...


  • Albany, New York, United States KAMCO Supply Corporation of NE Full time

    Position OverviewThe ideal candidate will have a solid understanding of the construction sector, exhibit the ability to manage multiple tasks efficiently, and demonstrate self-motivation while thriving in a dynamic work environment.Compensation: Salary will be based on experience.All candidates must successfully complete a pre-employment drug screening and...


  • Albany, New York, United States Parr Company Full time

    Company Overview:PARR is a comprehensive provider of homebuilding materials, solutions, and services. We are dedicated to delivering high-quality building supplies to professional home builders, ranging from custom builders to large-scale production and multifamily builders. Our reputation for exceptional service and quality products is well-known among our...

  • Sales Specialist

    5 days ago


    Albany, New York, United States (REI) Recreation Equipment, Inc. Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Specialist to join our team at REI Co-op. As a Sales Specialist, you will play a key role in creating a seamless shopping experience for our customers, providing expert knowledge on our products and services, and driving sales growth.Key ResponsibilitiesCustomer Service: Assist...


  • Albany, New York, United States HealthCare Support Full time

    Position OverviewHealthCare Support is currently seeking a Medication Order Specialist to join our team.Key Responsibilities:Efficiently triage, interpret, and enter medication orders into the computerized system while adhering to accuracy and productivity benchmarks.Conduct drug calculations, including basic math conversions (e.g., milligrams).Address...


  • Albany, New York, United States Boscov's Full time

    Boscov's Retail Sales SpecialistUtilize your retail sales expertise to embark on a fulfilling career with one of the leading department store chains in the nation. Boscov's has been a trusted name for nearly a century, recognized for its exceptional values and renowned brands, offering a wide range of quality products both in-store and online. We are seeking...


  • Albany, New York, United States Trabajos Full time

    Position: Spare Parts SpecialistCompany: TrabajosWe are looking for a dedicated Spare Parts Specialist who excels in customer support and operational processes. This position entails overseeing the inventory of spare components and maintaining all pertinent records within the region. Responsibilities include ensuring accurate spare parts delivery,...


  • Albany, New York, United States Trabajos Full time

    Position: Spare Parts SpecialistCompany: TrabajosWe are looking for a dedicated Spare Parts Specialist with a strong emphasis on customer support and operational processes. This position entails overseeing the inventory of spare components and maintaining all pertinent records within the country. The role also includes ensuring accurate spare parts delivery,...


  • Albany, New York, United States Penn Power Group Full time

    Sales Growth Specialist - Power GenerationCompany: Penn Power GroupOverview:Are you a driven sales expert eager to leverage an established portfolio while also exploring new business avenues? Join our team as a Sales Growth Specialist at Penn Power Group, a respected leader in the Standby and Prime Power Electrical Generation Systems sector.About Us:With...


  • Albany, New York, United States Trabajos Full time

    Position: Spare Parts SpecialistCompany: TrabajosWe are looking for a dedicated Spare Parts Specialist who will focus on enhancing customer service and optimizing operational processes. This position entails overseeing the inventory of spare components and maintaining all pertinent records within the country. Responsibilities include ensuring accurate spare...


  • Albany, New York, United States Caris Life Sciences Full time

    About the Role**Job Summary**We are seeking a highly skilled and experienced Molecular Oncology Sales Specialist to join our team at Caris Life Sciences. As a key member of our sales team, you will be responsible for establishing growth within an assigned territory through new account acquisition and strategic sales planning.Key ResponsibilitiesSell oncology...


  • Albany, New York, United States Starhired Full time

    Position OverviewAs a Commercial HVAC Sales Specialist, you will play a crucial role in driving service sales initiatives within your designated territory. Your main objective will be to formulate and execute effective sales strategies while ensuring exceptional customer satisfaction.Key ResponsibilitiesSales Strategy Development: Create and implement a...