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Inside Sales Support Specialist

2 months ago

Albany, New York, United States Cummins-Wagner Co Inc Full time
Job Overview

Company Overview: Cummins-Wagner Co. Inc. is a fully Employee-Owned organization specializing in the distribution of industrial and mechanical equipment.

Position Title: Customer Service Representative/ISE

Salary Range: $25.00 - $30.00 per hour

Department: Albany Inside Sales

Reporting To: Vice President

Role Summary: The Customer Service Representative/Inside Sales Engineer (ISE) plays a vital role in ensuring the smooth operation of the supply chain by managing the processing and fulfillment of customer orders. This position involves receiving orders from both Inside and Outside Sales Engineers and entering them into the NetSuite system, thereby ensuring effective coordination with warehouse operations for timely delivery.

Key Responsibilities:

  • Respond to customer inquiries via telephone and email.
  • Input completed PMUs from the ISE into the NetSuite system.
  • Review customer and account source documents for accuracy and resolve discrepancies through standard procedures.
  • Request and manage submittals/shop drawings from manufacturers and customers.
  • Process and forward purchase orders to manufacturers.
  • Track shipments and provide proactive updates to customers regarding project status.
  • Perform additional duties as assigned.

Qualifications:

  • Exceptional communication and organizational skills.
  • Goal-oriented with strong time management abilities.
  • Meticulous attention to detail.
  • Customer-focused mindset with problem-solving capabilities.
  • Basic math proficiency and mechanical aptitude.
  • Experience with Windows-based programs.
  • Preferred: 5 years of relevant experience and familiarity with mechanical equipment sales.
  • High School Diploma or equivalent required.
  • Must successfully pass background checks and drug testing.

Benefits:

  • Employee Stock Ownership Program (ESOP).
  • Comprehensive medical, dental, and vision insurance.
  • 401(k) retirement savings plan with company match.
  • Company-paid life insurance and disability coverage.
  • Paid time off and holidays.
  • Tuition reimbursement program.

Equal Opportunity Employer: Cummins-Wagner Co. Inc. is committed to providing equal employment opportunities and does not discriminate based on race, sex, age, disability, religion, national origin, veteran status, or any other basis prohibited by applicable law.

Employee Ownership: Cummins-Wagner is proud to be a 100% Employee-Owned Company.