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Inside Sales Engineer
2 months ago
Position: Inside Sales Engineer / Customer Service Representative
Salary Range: $25.00 - $30.00 per hour
Department: Inside Sales
Reports To: Vice President
The Inside Sales Engineer / Customer Service Representative plays a vital role in the operational workflow by ensuring the effective processing and fulfillment of customer orders. This position involves receiving orders from sales personnel and entering them into the NetSuite system, facilitating seamless coordination with warehouse operations for timely delivery.
Key Responsibilities:
- Respond to customer inquiries via telephone and email.
- Input completed orders into the NetSuite system.
- Review customer and account documents for accuracy and resolve discrepancies using established procedures.
- Request and manage submittals and shop drawings from manufacturers and customers.
- Forward purchase orders to manufacturers and track shipments.
- Provide proactive updates on order status to customers and sales teams.
- Perform additional duties as assigned.
Qualifications:
- Strong communication and organizational skills.
- Goal-oriented with effective time management abilities.
- Detail-oriented with a customer-centric approach.
- Problem-solving skills to address issues as they arise.
- Basic math proficiency and mechanical aptitude.
- Experience with Windows-based software.
- Preferred: 5 years of relevant experience and familiarity with mechanical equipment sales.
- High School Diploma or equivalent required.
- Must pass background checks and drug testing.
Benefits:
- Employee Stock Ownership Program (ESOP)
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with matching contributions
- Company-paid life insurance and disability coverage
- Paid time off and holidays
- Tuition reimbursement program
Equal Opportunity Employer: Cummins-Wagner Co. Inc. is committed to providing equal employment opportunities and does not discriminate based on race, sex, age, disability, religion, national origin, veteran status, or any other legally protected status.
