Team Leader, Billing and Reconciliation

2 weeks ago

Charlotte, North Carolina, United States RXO Full time

Boost your professional journey at RXO.
RXO stands as a premier provider of logistics solutions.

With state-of-the-art technology at our core, we are transforming the sector with our extensive network and dedication to addressing every challenge.

We devise more effective methods for shippers and carriers to move goods throughout North America.


As a Team Leader in Billing and Reconciliation at RXO, your role will involve overseeing a group of analysts, gathering information to resolve outstanding tasks, and persistently identifying opportunities to enhance existing processes.

Your primary goal will be to deliver exceptional service that surpasses our clients' expectations.

Key Responsibilities:
Lead and nurture a team of billing and resolution analysts, managing daily operations, developing performance metrics, and assessing productivity
Distribute workload effectively across various locations; maintain comprehensive documentation for all billing and resolution standard operating procedures (SOP)
Address issues promptly and appropriately, ensuring timely and accurate resolutions are communicated
Collaborate with internal departments to acquire knowledge of other technologies and practices that may enhance daily operations and broaden expertise
Audit carrier freight invoices and interpret tariffs and contracts; investigate and rectify potential discrepancies and duplicate carrier billing
Streamline and enhance the efficiency of the current routing of freight invoices and the billing cycle from carrier freight invoice to client payment
Assist in the creation of design specifications and the implementation of new billing documentation processing technology

Qualifications for Success:

Essential:
Minimum of 2 years in audit, accounts receivable, accounts payable, load planning, transportation, or logistics-related roles
Proficient in Microsoft Office, particularly Excel for spreadsheets and data entry

Preferred:
1 year of supervisory or team leadership experience
Bachelor's degree in Business or Transportation/Logistics, or an equivalent combination of education and experience
Outstanding verbal and written communication skills; capable of presenting clear, organized, and thorough information and data tailored to the intended audience
Strong attention to detail and follow-up skills with the capability to identify and resolve issues


In this position, you will be supported by a dedicated team driven by rapid innovation and a commitment to delivering for our clients.

We are a company where you can continuously advance your career, regardless of your background - the possibilities are limitless and yours to explore.

If you are motivated and seeking a place to grow, we invite you to consider joining us.

Benefits:
Competitive compensation
Health, dental, and vision coverage
401(k) with company matching
Life insurance and disability coverage
Employee Assistance Program (EAP)
Paid time off
Tuition reimbursement program

Our Culture:
We achieve remarkable outcomes when we embrace inclusivity and collaborate. To excel, we learn from each other, value diverse perspectives, prioritize safety, and cultivate strong relationships. We welcome all individuals, regardless of background, identity, or ability.

Next Steps:
Ready to become part of our team? We look forward to hearing from you. Join our talent community to stay informed about future opportunities.
We proudly uphold our status as an Equal Opportunity/Affirmative Action employer.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All candidates who receive a conditional offer of employment may be required to undergo and pass a pre-employment drug screening.

The above statements do not encompass all required responsibilities, duties, and skills for this job classification.
Review RXO's candidate privacy statement and RXO's Privacy Notice to California Job Applicants.

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