Collections and Billing Operations Leader
2 weeks ago
This position is pivotal in shaping the strategic direction for the standardization of billing and collections processes within the organization. The individual will collaborate closely with operations to facilitate an enterprise-wide integration of Salesforce and NetSuite systems, driving process enhancements. This is a hands-on managerial role that demands visibility and active participation to ensure the team meets its objectives.
The ideal candidate will be results-driven and possess a strong process-oriented mindset, capable of scaling and leading a top-tier team. This includes exceptional leadership skills, proven ability to partner with various business units, and outstanding communication skills to effectively engage diverse audiences both within and outside the finance department.
Key Responsibilities:
- Lead the integration of billing and collections systems, collaborating with consultants and internal stakeholders to evaluate current systems and processes, document business requirements, manage implementation timelines, and ensure effective communication of needs and deliverables.
- Oversee the complete billing process, ensuring accuracy, compliance, and efficiency in all billing operations.
- Utilize Salesforce and NetSuite for managing customer accounts, invoicing, and financial reporting, ensuring seamless integration and functionality between these platforms.
- Establish key performance indicators (KPIs) for the billing and collections teams, ensuring delivery and ongoing improvements.
- Apply knowledge of revenue recognition standards, such as ASC 606, to ensure billing and collection processes align with relevant accounting principles.
- Reconcile customer accounts and payments for accuracy and participate in the month-end closing process.
- Address and resolve customer billing inquiries and disputes in a prompt and professional manner.
- Manage escalations and act as a player-coach as necessary.
- Identify opportunities for process enhancements and implement best practices to optimize the billing workflow, minimize errors, and boost efficiency.
- Coach, train, and develop team members while managing project workflows and ensuring timely execution and completion.
- Maintain a positive attitude towards change with a keen attention to detail.
- Deliver exceptional customer service to both internal and external clients.
- Communicate effectively with operations to educate on processes, systems, and accounting policies.
Qualifications:
- Bachelor's Degree in Accounting, Finance, or a related field.
- A minimum of 10 years of relevant experience in billing and collections.
- Experience with international billing and collections operations across North and Latin America, Europe, and Asia.
- Proficiency in NetSuite (required) and Salesforce (preferred).
- Demonstrated experience in leading teams.
- Strong work ethic, urgency, accountability, and integrity.
- Detail-oriented, well-organized, and adaptable.
- Ability to manage multiple tasks and thrive in a fast-paced, evolving environment.
- Excellent analytical capabilities.
- Advanced proficiency in Microsoft Excel.
- Exceptional oral and written communication skills.
- Ability to work independently with minimal supervision and meet tight deadlines.
- Location: Eastern Time Zone North America.
Benefits:
- Competitive salary based on experience and qualifications.
- A comprehensive benefits package including health, dental, and vision coverage for you and your family, with company-paid options.
- 401K savings plan with company matching.
- A supportive team environment with resources to help you excel and opportunities for career growth.
- A highly autonomous and entrepreneurial work culture.
- Annual work-from-home allowance for home office setup.
- Continuous support for professional development to enhance your skills.
- Flexibility to work with your preferred hardware (Windows or Mac).
- A diverse and inclusive workplace that fosters mutual learning.
Company Overview:
As a leading provider of document software development (SDK) technology, Apryse empowers clients with innovative solutions that enhance document management, editing, and collaboration. Our extensive international portfolio includes a range of companies and products, driving transformation in how the world interacts with documents. Major clients such as IBM, Autodesk, DocuSign, and Microsoft rely on our technology to fulfill their document management strategies. Our XODO app has achieved 25 million unique installs and is highly rated among PDF productivity applications.
We are committed to fostering an inclusive work environment that values diversity and provides equal opportunities for all individuals.
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