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Front Desk Representative

2 months ago

Newport, Rhode Island, United States Marriott International, Inc Full time
Job Summary

We are seeking a skilled and friendly Front Desk Agent to join our team at Marriott International, Inc. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest requests, and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Check guests in and out, handle room assignments, and ensure that all guest rooms are clean and ready for occupancy.
  • Handle guest requests, such as room changes, extra towels, and other amenities.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Work collaboratively with other hotel staff to ensure that guests have a seamless and enjoyable experience.
Requirements
  • High school diploma or equivalent required.
  • No prior work experience necessary, but a positive attitude and willingness to learn are essential.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Excellent communication and interpersonal skills.
  • Ability to lift up to 10 pounds and stand for long periods of time.
What We Offer

As a Front Desk Agent at Marriott International, Inc., you will have the opportunity to work in a dynamic and fast-paced environment, where no two days are ever the same. You will be part of a team that is dedicated to providing exceptional customer service and ensuring that our guests have a memorable and enjoyable experience. We offer competitive pay, opportunities for advancement, and a comprehensive benefits package.