Front Desk Representative

4 weeks ago


Newport, Rhode Island, United States Newport Harbor Island Resort Full time
Front Desk Agent Job Description

About the Role:

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Newport Harbor Island Resort. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless guest experience.

Key Responsibilities:

  • Guest Check-In/Check-Out: Efficiently handle guest check-in and check-out procedures, ensuring accuracy and attention to detail.
  • Guest Services: Provide information about hotel facilities, services, and local attractions, and respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
  • Front Desk Operations: Maintain the cleanliness and organization of the front desk area, and assist in administrative tasks, such as answering phone calls and handling reservations.

Requirements:

  • Education: High school diploma or equivalent.
  • Experience: Prior cash handling experience necessary.
  • Skills: Exceptional communication skills, very good computer skills, ability to work flexible hours, including weekends and holidays, strong problem-solving skills, and ability to multitask and work in a fast-paced environment.

Benefits:

  • Medical Coverage: Three tiers of medical coverage.
  • Dental & Vision Coverage: Comprehensive dental and vision coverage.
  • 24/7 Teledoc Service: Access to 24/7 teledoc service.
  • Pet Insurance: Pet insurance for team members.
  • Hotel Discounts: Discounts on hotel stays for team members and their families.
  • Tuition Reimbursement: Tuition reimbursement program for team members.
  • Paid Time Off: Paid time off for vacation, sick leave, bereavement, and holidays.
  • 401K Match: 401K matching program for team members.

About Us:

Newport Harbor Island Resort is a premier resort destination in Newport, Rhode Island, offering a unique and captivating experience for our guests. We are committed to providing unparalleled guest experiences and are seeking a highly motivated and customer-focused Front Desk Agent to join our team.



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