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Customer Service Representative

1 month ago

Newport, Rhode Island, United States Davidson Hospitality Group Full time
Telephone/PBX/AYS Operator

At Davidson Hospitality Group, we're looking for a skilled Telephone/PBX/AYS Operator to join our team. As a key member of our front desk team, you'll be responsible for:

Key Responsibilities:
  • Answering incoming calls and directing them to the appropriate department
  • Providing information about hotel services and amenities to guests
  • Taking and delivering messages accurately and promptly
  • Handling guest requests and complaints in a professional and courteous manner
  • Maintaining accurate records of guest interactions and transactions

We're looking for a candidate who is customer-focused, detail-oriented, and able to work in a fast-paced environment. If you have excellent communication skills and a passion for delivering exceptional guest experiences, we'd love to hear from you