Front Desk Representative

3 weeks ago

Newport, Delaware, United States Schweitzer Mountain Full time

**Welcome to Schweitzer Mountain**

We're a community of passionate ski industry professionals who work hard and play even harder. Our team is consistently recognized as some of the friendliest in the business, and we've worked diligently to craft a culture of inclusivity, respect, and fun.

We're seeking a highly skilled and customer-focused individual to join our team as a Front Desk Agent. As a key member of our front desk team, you will be responsible for providing exceptional guest service, processing reservations, and managing room inventory.

**Key Responsibilities:**

  • Recognize, greet, and extend warmth and hospitality to guests
  • Respond appropriately to information requests and complaints
  • Effectively use suggestive selling techniques to sell rooms, encourage advance reservations, and promote other resort activities
  • Operate the front desk office equipment, including the switchboard, computer, and calculator
  • Process and control room reservations, accurately and efficiently collect revenues from room rentals and other purchases
  • Provide security for guests by controlling room keys, verifying cash banks, making safe cash drops, and preparing cash reports

**Requirements:**

  • High school diploma or equivalent
  • Two years of work experience in a customer service position, previous hotel experience a plus
  • Basic computer and math skills, good judgment when dealing with the public

**Benefits:**

  • Free Ikon Pass for all eligible employees
  • Additional free skiing and riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
  • Discounted skiing and riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
  • Employee housing available in the Sandpoint area
  • Onsite employee childcare available (limited space)
  • Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees
  • Generous discounts on outdoor gear, apparel, food, lodging, and more
  • Medical, dental, vision, life, AD&D, short-term and long-term disability insurance, EAP, HSAs, FSAs, and more for all eligible employees
  • 401(k) plan with generous employer match
  • Paid parental leave of up to 6 weeks for eligible employees
  • Discounted tuition with partner online university for all Alterra Mountain Company employees

**Supervisory:**

No

**Supervised by:**

Front Office Manager

**Position Type:**

Year Round, Seasonal

**Position Summary:**

Perform sales and customer service related to guest registration, processing reservations, and revenue collections in a manner that will ensure that Schweitzer guests receive a secure place to stay with friendly and attentive services.

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