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Front Desk Representative

4 weeks ago

Newport, Rhode Island, United States Hotel Viking Newport Full time
Front Desk Agent

Hotel Viking Newport is seeking a skilled Front Desk Agent to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring seamless check-ins and check-outs.

Responsibilities:
  • Welcoming and assisting guests with a warm and friendly attitude
  • Efficiently handling check-in and check-out procedures
  • Providing information about hotel facilities and services
  • Responding to guest inquiries and resolving issues in a prompt and professional manner
  • Processing guest payments and maintaining accurate records
  • Coordinating with other departments to fulfill guest requests
  • Maintaining the cleanliness and organization of the front desk area
  • Assisting with administrative tasks
Qualifications:
  • High school diploma or equivalent
  • Prior cash handling experience
  • Exceptional communication skills
  • Very good computer skills
  • Ability to work flexible hours, including weekends and holidays
  • Strong problem-solving skills
  • Ability to multitask and work in a fast-paced environment
Benefits:
  • Competitive hourly rate
  • Opportunity to work in a dynamic and rewarding hospitality environment
  • Chance to develop skills and expertise in customer service and hospitality
  • Access to training and development programs
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • 401(k) matching program
  • Paid time off and holidays