Hotel Front Desk Representative

4 weeks ago


Newport, Kentucky, United States Aloft Newport on the Levee Full time

Hotel Front Desk Representative

Aloft Newport on the Levee is seeking a highly skilled and customer-focused Hotel Front Desk Representative to join our guest services team. As a Hotel Front Desk Representative, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless stay.

Responsibilities:

  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs.
  • Communicate with housekeeping to ensure guest rooms are ready.
  • Field customer complaints when necessary.
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information.
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date.

Qualifications:

  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred.
  • Has experience answering telephone calls and troubleshooting stressful situations.
  • Working knowledge of Microsoft Office and reservation management systems.
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills.
  • High school diploma, GED, or equivalent.


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