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Front Desk Associate

4 weeks ago

Newport, Rhode Island, United States Newport Harbor Island Resort Full time
Front Desk Agent Opportunity at Newport Harbor Island Resort

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Newport Harbor Island Resort. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a clean and organized front desk area.

Key Responsibilities:
  • Welcoming and assisting guests with a warm and friendly attitude
  • Efficiently handling check-in and check-out procedures, ensuring accuracy and attention to detail
  • Providing information about hotel facilities, services, and local attractions
  • Responding to guest inquiries and resolving any issues or complaints in a prompt and professional manner
  • Processing guest payments and maintaining accurate records
  • Coordinating with other departments to fulfill guest requests and ensure a seamless guest experience
  • Maintaining the cleanliness and organization of the front desk area
  • Assisting in administrative tasks, such as answering phone calls and handling reservations
Requirements:
  • High school diploma or equivalent
  • Prior cash handling experience necessary
  • Exceptional communication skills
  • Very good computer skills
  • Ability to work flexible hours, including weekends and holidays
  • Strong problem-solving skills
  • Ability to multitask and work in a fast-paced environment
  • Experience in customer service is preferred
  • Knowledge of hotel or resort operations is a plus
Benefits:
  • Competitive salary range: $19.00 - $19.00 per year
  • Three tiers of medical coverage
  • Dental and vision coverage
  • 24/7 teledoc service
  • Free maintenance medications
  • Pet insurance
  • Hotel discounts
  • Tuition reimbursement
  • Paid time off (vacation, sick, bereavement, and holidays)
  • 401K match

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining, and entertainment venues across the US. We offer a unique entrepreneurial management style and owners mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company.

We are an equal opportunity employer and welcome applications from diverse candidates. We participate in E-Verify and require a pre-employment drug test and background check.