Front Desk Representative

3 days ago


Newport News, Virginia, United States Shree Avdhut Partnership Ltd Full time
Job Summary

We are seeking a Night Auditor to join our team at Shree Avdhut Partnership Ltd.

Key Responsibilities:

  • Guest Accommodation: Register and assign rooms to guests, ensuring a seamless check-in experience.
  • Reservation Management: Confirm phone and online reservations, guaranteeing accurate and timely processing.
  • Guest Services: Respond to guest needs, requests, and complaints in a professional and courteous manner.
  • Payment Processing: Collect payment from departing guests, maintaining accurate records and ensuring timely payment.
  • Room Management: Keep records of occupied rooms and guests, providing essential information to designated departments.
  • Communication: Communicate pertinent guest information to designated departments, fostering a collaborative work environment.

Requirements:

  • Customer Service Experience: Previous experience in customer service, front desk service, or other related fields is essential.
  • Interpersonal Skills: Ability to build rapport with guests, understanding their needs and preferences.
  • Organizational Skills: Strong organizational skills, with attention to detail and ability to multitask.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex information clearly.


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