Field Support Specialist

6 days ago

Chantilly, Virginia, United States Fenix Group, Inc Full time
Job Summary

Fenix Group, Inc. is seeking a highly skilled Field Support Specialist to join our team. As a key member of our technical support team, you will play a critical role in ensuring seamless integration, deployment, and ongoing support of our advanced communication solutions.

Key Responsibilities
  • Technical Support: Provide expert technical assistance to our customers, including remote and onsite support, to diagnose and resolve communication system issues.
  • System Integration: Collaborate with customers to integrate our 4G/LTE and 5G solutions into their existing communication infrastructure, ensuring seamless installation, configuration, and testing.
  • Training and Development: Develop and deliver comprehensive training sessions for our customers on the use and maintenance of our communication systems, including creating training materials and user guides.
  • Customer Relationship Management: Maintain strong relationships with customers by providing timely and effective support, gathering feedback, and working with the product team to drive continuous improvement.
  • Travel and Field Operations: Travel to customer sites, including potential international travel, to provide technical support, conduct training, and demonstrate our products' capabilities.
Requirements
  • Education: Bachelor's degree in Electrical Engineering, Telecommunications, or a related field.
  • Experience: Minimum of 3+ years of experience in technical support, systems integration, or a related role, specifically with 4G/LTE and 5G technologies.
  • Licenses/Certificates: CCNA, CWNP, CompTIA Network+, CompTIA Security+, CLP, 5G certifications from recognized institutions, or relevant military communications certifications.
  • Skills: Strong understanding of 4G/LTE and 5G communication systems, protocols, and tools, excellent problem-solving and analytical skills, ability to work independently and as part of a team, strong communication and interpersonal skills, and willingness to travel to customer sites as needed.
Work Environment

This position involves a combination of remote work and onsite visits to customer locations. The candidate must be adaptable to working in different environments, including home offices, customer facilities, and field locations. The role requires regular handling of technical equipment, including computers, communication systems, and testing tools, and may involve exposure to electromagnetic fields and other technical equipment-related factors.

Physical Demands
  • The candidate must be able to lift and carry equipment weighing up to 50 lbs, including setting up and transporting technical equipment necessary for system integration and troubleshooting.
  • The position requires the ability to work in various outdoor environments, potentially in varying weather conditions, and to perform technical tasks onsite with defense customers, which may include setup and maintenance of communication systems in the field.
  • The role involves frequent standing, walking, and moving around customer sites, and the candidate must have the physical stamina to handle extended periods of activity during onsite visits.
  • The candidate must have the dexterity to handle and configure small and large technical components and tools.
  • The position requires the ability to travel, potentially including international travel, to customer sites for integration, support, and training activities.
Other Requirements
  • The candidate must be a U.S. Citizen.
  • Work Authorization / Security Clearance: Must be able to obtain a Secret level clearance.
  • Must have a valid U.S. Driver's License.

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