Systems Support Engineer
2 weeks ago
Transform technology into opportunity with General Dynamics Information Technology (GDIT). In a career focused on enterprise IT, you will connect and enhance the systems that are crucial for our operations. At GDIT, you will be at the forefront of innovation, playing a vital role in improving agency functionalities.
Your Impact as a Systems Operations Specialist
As a Systems Operations Specialist, you will contribute to ensuring safety today and intelligence for tomorrow. You will leverage cutting-edge technology and provide operational support to deliver actionable insights for the Intelligence Community. Your work will carry significance and influence as you strive to deliver excellence every day.
Key Responsibilities:
- Provide tier 1 application helpdesk support, acting as the first point of contact for users seeking technical assistance.
- Utilize your technical knowledge to assist users with office automation products, web browsers, databases, and workflow applications.
- Participate actively in an Agile development team, attending daily scrum meetings and supporting mission-critical software applications.
- Become proficient in the Finance and Travel applications supported by our organization.
- Collaborate closely with the development team and business experts to resolve user issues and requests.
- Document events, problems, and resolutions in the help desk system, ensuring accurate tracking of support requests.
- Assist with manual testing of new application releases and document results as needed.
- Contribute to the creation and maintenance of system support documentation, including FAQs and user guides.
Qualifications:
- Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent education and experience.
- 5+ years of experience in help desk support.
- Strong customer service skills and advanced experience with various web browsers.
- Proficient in remote troubleshooting and effective communication.
- Top Secret/SCI security clearance with Polygraph is required.
Preferred Skills:
- Experience with customer support systems such as Remedy or ServiceNow.
- Familiarity with Agile methodologies and tools like Jira and Confluence.
- Knowledge of financial systems and experience in testing web applications.
Why GDIT?
At GDIT, we offer a comprehensive benefits package, including a 401K with company match, health and wellness programs, and opportunities for professional growth through education and certifications. Join us in creating a safer, smarter world through the power of technology and expertise.
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