IT Support Specialist

2 weeks ago


Chantilly, Virginia, United States DANE LLC Full time
Desktop Support Administrator Job Overview

Role Summary: The Desktop Support Administrator plays a crucial role in delivering IT support services to various Bureaus within the Department of State. This position involves overseeing the management, workflow, and resolution of service requests related to workstations, operating systems, applications, and peripheral devices.

Key Responsibilities:

  • Execute systems administration, troubleshooting, and operational tasks on computer systems.
  • Install, configure, and maintain applications while addressing technical issues.
  • Evaluate and test software and hardware solutions in response to user inquiries.
  • Assist in the planning, installation, security, and decommissioning of IT facilities.
  • Identify and mitigate security vulnerabilities while researching reported issues.
  • Compile activity reports and coordinate support efforts across various agencies.
  • Contribute to the enhancement of hardware, software, or infrastructure services.
  • Provide training to new users on application and device usage.
  • Install, configure, and troubleshoot both hardware and software systems.
  • Perform diagnostic troubleshooting and repairs on computer devices.

Qualifications:

  • Associate Degree in a relevant field.
  • Preferred industry certifications such as A+, Security+, Network+.
  • Possession of an Active Secret Clearance or higher.
  • A minimum of 5 years of relevant experience.

Essential Skills:

  • Exceptional customer service and communication abilities.
  • Strong interpersonal skills.
  • Familiarity with ticketing systems.
  • Proven experience in providing technical support.
  • Attention to detail and understanding of technical terminology.
  • Experience in customer service operations.
  • Capability to lift and relocate equipment as necessary.
DANE LLC is committed to fostering a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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