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Customer Support Specialist
2 months ago
Acclaim Technical Services, established in 2000, is a prominent provider of language, operational, and technological services catering to a diverse array of U.S. Federal agencies. As an Employee Stock Ownership Plan (ESOP) organization, we take pride in our unique position within the industry.
Our reputation as a top workplace in the DC area is a testament to our commitment to excellence and continuous growth.
We are currently seeking a Customer Support Specialist with TS/SCI clearance and polygraph to join our Alder Division in Northern VA.
Your role will involve delivering professional telephone support in a dynamic and fast-paced environment, managing incoming calls from various sources.
KEY RESPONSIBILITIESProvide courteous and resourceful assistance for all incoming inquiries
Demonstrate proficiency in relevant software applications, customer service principles, call center technology, data entry, and administrative processes
Maintain meticulous attention to detail to handle the complexity of calls
Exhibit a proven ability to thrive in a fast-paced setting while managing multiple tasks efficiently
Possess strong verbal and written communication skills to update points of contact on call outcomes and actions
Understand and adhere to established process flows
QUALIFICATIONS & EXPERIENCE REQUIRED
Exceptional interpersonal skills with the ability to cultivate relationships with clients, colleagues, and stakeholders
Comfortable working with non-native English speakers and attentive to detail
Adaptable to changing work demands, capable of managing multiple priorities, and exercising discretion
Prior experience in a call center handling a high volume of incoming calls is preferred
Basic typing skills (40 WPM) are necessary
Equal Employment Opportunity / Affirmative Action
ATS is dedicated to maintaining a program of equal employment opportunity, free from discrimination based on race, color, ethnicity, national origin, ancestry, citizenship, sex, pregnancy, marital status, sexual orientation, gender identity, age, religion/creed, hairstyles and hair textures, handicap/disability, genetic information/history, military/veteran status, or any other characteristic protected by federal, state, or local law.
Our policy goes beyond mere compliance with employment discrimination laws; we actively pursue affirmative action to ensure equal employment opportunities for women, people of color, individuals with disabilities, and protected veterans.
We are committed to supporting the employment and advancement of individuals with disabilities and protected veterans, treating qualified individuals without discrimination based on their physical or mental disability or veteran status.
