Technical Support Specialist I

2 weeks ago

Chantilly, Virginia, United States Red River Full time

The Technical Support Specialist I plays a crucial role in delivering exceptional assistance at the Red River Service Desk. This position is dedicated to addressing technical inquiries directly from clients, as well as managing escalations from fellow team members and field engineers. Our specialists are committed to ensuring user productivity and enhancing their computing experiences through diligent maintenance, problem-solving, and resolution efforts. Additionally, they contribute to fostering a positive perception of the organization among existing clients through outstanding customer service.

Key Responsibilities:

  • Efficiently manage a personal queue of assigned support tickets, prioritizing ticket SLAs to meet performance objectives.
  • Handle incoming client calls from the support center, collaborating with end users to resolve their technical issues.
  • Apply ITIL best practices to optimize and enhance the services provided to users.
  • Possess a comprehensive understanding of desktop operating systems, including both Windows and Mac environments.
  • Troubleshoot hardware and software issues related to Windows and Mac OS.
  • Address Remote Desktop Services and VPN issues, including SSL and IPSec configurations.
  • Manage Office 365 Administration tasks, including Exchange, OneDrive, SharePoint, and Teams.
  • Conduct basic email administration, including user management, account setup, password resets, and troubleshooting login and permission issues.
  • Perform basic virtualization administration, which may involve rebooting virtual machines and managing resource allocation.
  • Understand domain functionality and possess knowledge of Active Directory services, Group Policy, DNS, and DHCP.
  • Familiarity with backup solutions and troubleshooting common remote access technologies such as RDP and Citrix.
  • Maintain up-to-date documentation and standards as technologies evolve.
  • Execute other business-related tasks as assigned.

Minimum Qualifications:

  • At least 1 year of experience in IT support and administration, particularly with Windows management and Active Directory.
  • Experience in a dynamic consulting or managed service provider environment is advantageous.
  • Must possess or be eligible to obtain an active SECRET clearance.

Preferred Qualifications:

  • A Bachelor's degree is preferred.
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft MCSA are desirable.
  • Familiarity with Microsoft 365 Fundamentals and Administrator certifications is a plus.

Skills and Abilities:

  • Strong consulting and communication capabilities.
  • Confidence and experience in client-facing situations.
  • Ability to collaborate effectively with team members and departments to resolve complex technical challenges and drive continuous improvement.
  • Self-motivated with excellent time management skills.

Work Environment:

This role is primarily office-based, requiring the ability to remain stationary for extended periods while engaging with colleagues through approved communication tools.

Special Requirements:

U.S. Citizenship is required for this position.

Red River offers a competitive salary, comprehensive benefits, and a supportive work environment. We are committed to equal opportunity employment and value diversity in our workforce.

  • Technical Support Advisor

    5 days ago

    Chantilly, Virginia, United States Technical Staffing Full time

    Job DescriptionWe are seeking a highly skilled and experienced Corporate Support Specialist to join our team at Technical Staffing. As a Corporate Support Specialist, you will work closely with our clients to provide technical support and guidance on a wide range of business and technical issues.Key Responsibilities:Provide Technical Insights: Respond to...

  • Network Support Specialist

    2 days ago

    Chantilly, Virginia, United States Dansources Technical Services Full time

    Job SummaryDansources Technical Services is seeking a highly skilled Network Support Specialist to join our team. As a key member of our technical support team, you will play a vital role in ensuring the smooth operation of our clients' LAN and WAN networks.Key Responsibilities:Provide technical support for the installation and maintenance of LAN/WAN...

  • Corporate Support Specialist

    5 days ago

    Chantilly, Virginia, United States Technical Staffing Full time

    Job DescriptionWe are seeking a highly skilled Corporate Support Technical Advisor to join our team at Technical Staffing. As a key member of our organization, you will work closely with our clients to provide expert technical support and guidance.Key Responsibilities:Provide technical insights and expertise to support business growth and development across...

  • Customer Support Specialist

    6 days ago

    Chantilly, Virginia, United States Acclaim Technical Services Full time

    Acclaim Technical Services, established in 2000, is a prominent provider of language, operational, and technological services, catering to a diverse array of U.S. Federal agencies. As an Employee Stock Ownership Plan (ESOP) organization, we take pride in our unique position within the industry.Our commitment to excellence is reflected in our consistent...

  • Customer Support Specialist

    7 days ago

    Chantilly, Virginia, United States Acclaim Technical Services Full time

    Acclaim Technical Services, established in 2000, is a prominent provider of language, operational, and technological services catering to a diverse array of U.S. Federal agencies. As an Employee Stock Ownership Plan (ESOP) organization, we take pride in our unique position within the industry.Our commitment to excellence is reflected in our consistent...

  • Customer Support Specialist

    7 days ago

    Chantilly, Virginia, United States Acclaim Technical Services Full time

    Acclaim Technical Services, established in 2000, is a prominent provider of language, operational, and technological services catering to a diverse array of U.S. Federal agencies. As an Employee Stock Ownership Plan (ESOP) organization, we take pride in our unique position within the industry.Our reputation as a top workplace in the DC area is a testament to...

  • Customer Support Specialist

    2 weeks ago

    Chantilly, Virginia, United States Acclaim Technical Services Full time

    Acclaim Technical Services, established in 2000, is a prominent provider of language, operational, and technological services, catering to a diverse array of U.S. Federal agencies. As an Employee Stock Ownership Plan (ESOP) organization, we pride ourselves on our unique position within the industry.Our reputation speaks volumes: ATS is regularly recognized...

  • Technical Support Analyst

    2 weeks ago

    Chantilly, Virginia, United States General Dynamics Information Technology Full time

    Join Our Team as a Systems Operations SpecialistTransform technology into opportunity with General Dynamics Information Technology (GDIT). A career in enterprise IT means connecting and enhancing the systems that are crucial for operational success. At GDIT, you will be at the forefront of innovation, playing a significant role in improving agency...

  • Technical Operations Specialist

    7 days ago

    Chantilly, Virginia, United States General Dynamics Information Technology Full time

    Job Overview: General Dynamics Information Technology is seeking a skilled Technical Control Specialist to enhance our IT service delivery. The ideal candidate will have a strong background in restoring services in alignment with established policies and protocols. This role requires expertise in conducting patch and test services, along with providing Tier...

  • Senior IT Help Desk Specialist

    7 days ago

    Chantilly, Virginia, United States Momentum Full time

    Job DescriptionJob Summary:Momentum is seeking a highly skilled Senior IT Help Desk Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our customers, resolving complex technical issues, and ensuring seamless IT operations.Key Responsibilities:Technical Support:...

  • Senior IT Help Desk Specialist

    1 week ago

    Chantilly, Virginia, United States Momentum Full time

    Job DescriptionJob Summary:Momentum is seeking a highly skilled Senior IT Help Desk Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our customers, resolving complex technical issues, and ensuring seamless IT operations.Key Responsibilities:Technical Support:...

  • Technical Intelligence Specialist

    2 weeks ago

    Chantilly, Virginia, United States Peraton Full time

    Position Overview As a Technical Intelligence Specialist, you will be responsible for conducting comprehensive technical intelligence collection. Your role will involve: Data Evaluation: Analyzing technical and scientific information to deliver insightful perspectives that enhance targeting and collection initiatives. Technical Analysis: Engaging in the...

  • Technical Targeting Specialist

    2 days ago

    Chantilly, Virginia, United States Peraton Full time

    Job DescriptionJob Summary:We are seeking a highly skilled Technical Targeting Specialist to join our team at Peraton. As a Technical Targeting Specialist, you will be responsible for performing technical intelligence collection, evaluating technical and scientific data, and providing unique insights related to targeting and collection efforts.Key...

  • Technical Systems Specialist

    2 weeks ago

    Chantilly, Virginia, United States Orbis Operations Full time

    Job OverviewTechnical Systems Specialist (TS/SCI with Poly)Department: FederalEmployment Type: Full TimeLocation: Chantilly, VirginiaReporting To: Michael CarrollPosition SummaryOrbis Operations is seeking a Technical Systems Specialist to assist our government client. We are in search of a professional who is dedicated to discovering innovative methods for...

  • Technical Customer Support Specialist

    7 days ago

    Chantilly, Virginia, United States Battery Life, LLC dba Batteries Plus Full time

    Job OverviewAre you skilled in technology and eager to apply your expertise in a professional environment? Do you possess the ability to communicate effectively and educate others? If so, Battery Life, LLC dba Batteries Plus has an exciting opportunity for you as a Customer Service Device Repair Technician.This role involves repairing various electronic...

  • Installation and Integration Technician I

    7 days ago

    Chantilly, Virginia, United States Dansources Technical Services Full time

    Job OverviewDansources Technical Services is seeking a qualified individual for the position of Install and Integration, Test and Selection Cabler Tier I. This role is essential in ensuring the functionality of our client's data communication systems through the maintenance of equipment and infrastructure.Key Responsibilities:Support the management of...

  • Technical Targeting Specialist

    7 days ago

    Chantilly, Virginia, United States Peraton Full time

    Job SummaryWe are seeking a highly skilled Technical Targeting Specialist to join our team at Peraton. As a key member of our intelligence operations team, you will be responsible for performing technical intelligence collection, evaluating technical and scientific data, and providing unique insights to support targeting and collection efforts.Key...

  • Technical Support Systems Administrator

    2 weeks ago

    Chantilly, Virginia, United States MAXISIQ, Inc. Full time

    Company Overview Since its inception in 2006, MAXISIQ (IOMAXIS dba MAXISIQ) has been at the forefront of Cyber Research, Development, Test, and Evaluation (RDT&E). By integrating industry expertise across software, hardware, communications, and security, we leverage extensive operational experience to provide exceptional value to our communities and the...

  • Tier II Network Specialist

    12 hours ago

    Chantilly, Virginia, United States Dansources Technical Services Full time

    Job OverviewWe are seeking a highly skilled Tier II Network Specialist to join our team at Dansources Technical Services. As a key member of our technical staff, you will be responsible for providing expert-level support for our customer's computer data communications systems.Key Responsibilities:Respond to and resolve complex technical issues, providing...

  • Installation and Integration Technician I

    2 weeks ago

    Chantilly, Virginia, United States Dansources Technical Services Full time

    Job OverviewDansources Technical Services is seeking a dedicated professional for the position of **Installation and Integration Technician, Tier I**. This role is essential in ensuring the functionality of our clients' data communication systems through effective maintenance of equipment and infrastructure.Key Responsibilities:Operate under general...