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Customer Support Specialist
2 months ago
Acclaim Technical Services, established in 2000, is a prominent provider of language, operational, and technological services, catering to a diverse array of U.S. Federal agencies. As an Employee Stock Ownership Plan (ESOP) organization, we take pride in our unique position within the industry.
Our commitment to excellence is reflected in our consistent recognition as a top workplace in the DC area, and we continue to expand our operations.
We are currently seeking a Customer Support Specialist with TS/SCI clearance and polygraph to join our Alder Division.
Your role will involve delivering professional telephone support in a dynamic and fast-paced environment, managing incoming calls from various sources.
KEY RESPONSIBILITIESProvide courteous and resourceful assistance for all incoming inquiries
Demonstrate proficiency in relevant software applications, customer service principles, call center technology, data entry, and administrative tasks
Maintain a keen attention to detail to effectively handle complex calls
Exhibit a proven ability to thrive in a high-pressure environment while managing multiple tasks efficiently
Possess strong verbal and written communication skills to inform Points of Contact (POCs) about call outcomes and necessary actions
Understand and adhere to established process flows
QUALIFICATIONS & EXPERIENCE REQUIRED
Exceptional interpersonal skills with the ability to foster relationships with clients, colleagues, and team members
Comfortable working with non-native English speakers and attentive to detail
Adaptable to changing work demands, capable of managing multiple priorities, and exercising discretion
Prior experience in a call center environment handling a high volume of calls is preferred
Basic typing skills (minimum 40 WPM) are required
Equal Employment Opportunity / Affirmative Action
ATS is dedicated to promoting equal employment opportunities without regard to race, color, ethnicity, national origin, ancestry, citizenship, sex, pregnancy, marital status, sexual orientation, gender identity, age, religion/creed, hairstyles and hair textures, disability, genetic information/history, military/veteran status, or any other characteristic protected by federal, state, or local law.
Our policy is not only to comply with employment discrimination laws but also to actively pursue affirmative action to ensure equal employment opportunities for women, people of color, individuals with disabilities, and protected veterans.
We are committed to supporting the employment and advancement of individuals with disabilities and protected veterans, ensuring that qualified individuals are treated without discrimination based on their physical or mental disabilities or veteran status.
