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Network Support Specialist
2 months ago
Dansources Technical Services is seeking a highly skilled Network Support Specialist to join our team. As a key member of our technical support team, you will play a vital role in ensuring the smooth operation of our clients' LAN and WAN networks.
Key Responsibilities:
- Provide technical support for the installation and maintenance of LAN/WAN devices
- Respond to and efficiently resolve incident tickets
- Implement standard network change requests
- Collaborate with Tier 3 network engineers for incident management and projects
- Coordinate network operations, maintenance, repairs, or upgrades
- Perform configuration management functions, such as updating topology drawings and maintaining inventory
Requirements:
- A minimum of 16 years of related/relevant work experience, which can be a combination of work history and education
- Must meet IAT Level 2 certification requirements
- Desired Qualifications: 8570 Certification
- Required Clearance: Active TS/SCI, with CI Poly
Preferred Qualifications:
- Layer 1 and Layer 2 network experience
- Knowledge of TCP/IP and OSI model
- Working knowledge of layer 2 switching concepts
- Working knowledge of basic routing fundamentals
- Working knowledge of Layer 3 protocols such as OSPF, BGP, VRRP
- Working knowledge of Service Now or similar ITSM products