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Bilingual Customer Support Specialist

2 months ago

Chantilly, Virginia, United States Smart Choice Cleaning, Inc. Full time
Job Overview

Position Requires Bilingual Proficiency in Spanish

Smart Choice Cleaning, Inc. is on the lookout for an enthusiastic and bilingual (Spanish) Customer Support Specialist to play a vital role in our operations. We are in search of a dedicated, client-oriented individual who will serve as a key communicator for our organization. This role will encompass managing incoming client inquiries, updating records in our database, and ensuring follow-ups on necessary documentation.

Key Responsibilities

  • Professionally handle incoming calls and direct them appropriately.
  • Support various administrative tasks as needed.
  • Conduct both incoming and outgoing calls, following up with clients to confirm timely payments.
  • Assist homeowners by troubleshooting and addressing their account-related questions.
  • Identify and escalate calls that require further assistance.
  • Work with clients to resolve any billing issues.
  • Manage mail processing in accordance with company policies.
  • Maintain organizational records and reference materials as required.
  • Input data into a CRM system, track progress, and follow up on all inquiries.
  • Perform additional duties as assigned.
  • Collaborate with field cleaning teams to ensure client satisfaction.

Employee Benefits

  • Full-time schedule – Monday to Friday (40 hours per week) with alternating Saturdays.
  • Weekly compensation.
  • Comprehensive benefits package – including medical and vacation time.
  • Exceptional training programs – acquire a diverse set of skills.
  • Opportunities for career advancement.
  • Safe and socially responsible work environment.

Candidate Qualifications

  • Ideal candidates should be personable, reliable, and responsible, possessing strong organizational and communication skills in both English and Spanish.
  • A positive demeanor and outstanding customer service abilities are essential.
  • Bilingualism is highly valued.
  • A high school diploma or equivalent is required.