Office Operations Coordinator

2 weeks ago


State University, Arkansas, United States Arkansas State University Full time
Position Overview

The Office Operations Coordinator plays a vital role in overseeing the administrative functions within the department, ensuring efficient service delivery and support.

Key Responsibilities
  • Team Leadership: Oversee the Customer Service team, which may include managing work-study students.
  • Data Analysis: Conduct evaluations and generate statistical reports for various programs.
  • Email Management: Monitor and manage departmental email communications.
  • Phone System Oversight: Handle the department's phone system, assist with incoming calls, and ensure availability for front-line services.
  • Client Support: Provide assistance and resources to students, parents, faculty, and external agencies.
  • Document Processing: Scan, index, and maintain security for financial aid documents containing sensitive information.
  • Training Coordination: Identify and facilitate training needs relevant to the position.
  • Administrative Collaboration: Work closely with leadership to maintain and improve departmental processes.
  • Mail Management: Oversee the processing of incoming and outgoing departmental mail.
  • Additional Duties: Perform other responsibilities as assigned.


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