Customer Service Dispatcher

7 days ago


State University, Arkansas, United States Arkansas State University Full time
Position Overview

The Call Center Specialist role at Arkansas State University is essential for maintaining safety and security within the campus community. This position is part of a recruitment pool, allowing candidates to be considered for various openings as they arise.

Key Responsibilities
  • Communication Management: Engage frequently with university personnel, law enforcement, and emergency services. Operate advanced communication systems to assess and respond to requests for assistance.
  • Emergency Response: Handle 911 calls and monitor alarm systems, evaluating emergencies and notifying the appropriate authorities.
  • Record Keeping: Maintain detailed logs of communications and incidents, ensuring accurate documentation for reports and transcripts.
  • Coordination: Facilitate the collaboration between field officers and local emergency services, enhancing communication during critical situations.
  • Report Preparation: Assist in drafting reports and submitting necessary data to relevant organizations.
  • Professional Conduct: Uphold a positive and professional demeanor when interacting with the public and staff, ensuring effective communication.
  • Operational Efficiency: Utilize codes effectively to optimize communication and minimize response times.
  • Team Collaboration: Work cohesively with colleagues and superiors, embracing constructive feedback for continuous improvement.
  • Dispatch Duties: Execute full-time dispatch responsibilities, including logging activities and managing communications with emergency personnel.
  • System Operation: Operate various systems, including the Emergency Alert System and communication devices, ensuring timely responses to incidents.
  • Additional Duties: Perform other related tasks as assigned to support the department's mission.
Qualifications

Successful candidates will demonstrate the ability to manage workload effectively, make sound decisions in routine situations, and maintain a supportive and team-oriented approach to communication.



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