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Facilities Coordinator

2 months ago


Tempe, United States Emcor Inc Full time

About Us:EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of commercial space across the United States. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and education sectors.Job Title: Facilities CoordinatorJob Summary:Under general supervision, wholly responsible for all aspects that pertain to your designated customer account/s. Conduct telephonic and electronic follow up and closing functions for open work orders on dedicated National/Supplier Management Accounts in order to meet the contractual obligations of each client. Intent is to ensure work orders are completed on time.This position will also involve handling daily customer communications which includes but is not limited to keeping customers informed of work being performed at their location, providing updates to customers, and handling escalations. This position is the main point of contact for designated customers. Handle all AP, billing and service provider escalations/issues for designated customer.Essential Duties and Responsibilities:Performs administration support including; ordering, vendor management, scheduling, reporting, Purchase Order coordination and any other such task assigned by supervisorsProvide administrative, technical direction, and supervision to subcontracts in completing work assignments.Interface with all departments to ensure all equipment is operating properly and that there is no disruption of serviceRespond to request for maintenance and repair of facilities to include: Heat ventilation & Air Conditioning, Security Components, IT equipment, emergency situations affecting the facilities, Etc.Maintains sufficient records, files, controls, and procedures to ensure management and work productionMaintain a strong safety program within EFS GuidelinesMaintain effective communications with employees, management, contractors, customersThe coordinator will participate in budget/forecast (monthly actual performance) development while identifying and implementing cost reduction opportunities across all functionsConducts daily/weekly reporting on open work orders for supervisor reviewKeeps accurate files of all office related issues, ensuring files are up to date and completeCommunicate with supervisor on the work performed and preventive maintenanceWill attend weekly staff meeting and safety training Qualifications:Associates Degree and/or equivalent experienceMinimum of two years of experience in facilities maintenance, property management or customer service role requiredExperience in managing service delivery for trades labor such as Electrical, HVAC, Plumbing, or Roofing preferredBi-lingual English-Spanish preferredAdvanced proficiency MS Windows Applications, including MS Excel and WordMust be able to Type min 50 wpm and have good writing skillsProfessional and friendly demeanor, willing to go above and beyond to accomplish the missionAbility to work under pressure and constantly make correct decisions with limited input, and determine when to escalate issues to the Facilities Manager/Supervisor or Account ManagerAbility to communicate effectively and efficiently with all functions of the Operations Staff and Call Center Operations team to carry out the objectives of the programAbility to critically think and problem solveAbility to maintain a courteous, professional demeanor at all timesConvey confidence in providing and receiving pertinent informationMust be punctual, reliable and caring about their work ethicNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled