Facilities Operations Specialist

2 weeks ago


Tempe, Arizona, United States EMCOR Government Services Full time

About EMCOR Government Services:

EMCOR Government Services (EGS) is a leading provider of facilities management and support services across various sectors, ensuring operational excellence and efficiency in every project we undertake.

Position Title: Facilities Coordinator

Position Overview:

Under general supervision, you will be responsible for managing all aspects related to your assigned customer accounts. This includes conducting follow-ups via phone and electronic communication to ensure timely completion of open work orders for dedicated National/Supplier Management Accounts, thereby fulfilling the contractual obligations of our clients. You will serve as the primary point of contact for designated customers, maintaining daily communications to keep them informed about ongoing work, providing updates, and addressing any escalations that may arise.

Key Responsibilities:

  • Provide administrative support including vendor management, scheduling, reporting, and Purchase Order coordination as directed by supervisors.
  • Offer technical guidance and oversight to subcontractors in executing work assignments.
  • Collaborate with various departments to ensure all equipment operates efficiently and without service interruptions.
  • Respond to maintenance and repair requests for facilities, including HVAC systems, security components, IT equipment, and emergency situations.
  • Maintain accurate records, files, and procedures to support management and operational productivity.
  • Promote a robust safety program in accordance with EGS guidelines.
  • Facilitate effective communication with employees, management, contractors, and customers.
  • Participate in budget and forecast development while identifying opportunities for cost reduction across all functions.
  • Conduct regular reporting on open work orders for supervisor review.
  • Ensure all office-related documentation is organized and up to date.
  • Communicate with supervisors regarding work performed and preventive maintenance activities.
  • Attend weekly staff meetings and safety training sessions.

Qualifications:

  • Associate's Degree or equivalent experience.
  • A minimum of two years of experience in facilities maintenance, property management, or a customer service role is required.
  • Experience in managing service delivery for trades such as Electrical, HVAC, Plumbing, or Roofing is preferred.
  • Bi-lingual in English and Spanish is a plus.
  • Proficient in MS Windows Applications, including MS Excel and Word.
  • Typing speed of at least 50 words per minute with strong writing skills.
  • Exhibit a professional and approachable demeanor, demonstrating a commitment to achieving organizational goals.
  • Ability to perform under pressure and make sound decisions with limited guidance, knowing when to escalate issues to management.
  • Effective communication skills to interact with all levels of the Operations Staff and Call Center Operations team.
  • Strong critical thinking and problem-solving abilities.
  • Maintain a courteous and professional demeanor at all times.
  • Exhibit reliability and a strong work ethic.

Notice: Please be aware of fraudulent job postings and emails. EMCOR Group and its companies only list open positions on our official platforms. We do not reach out to individuals for marketing or similar services outside of our standard application process.

EMCOR Group and its companies offer competitive salaries and comprehensive benefits packages, seeking talented individuals to contribute to our growth and success. We are an Equal Opportunity Employer/Veterans/Disabled.



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