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Facilities Operations Specialist

2 months ago

Tempe, Arizona, United States EMCOR Government Services Full time

About EMCOR Government Services:

EMCOR Government Services (EGS) is a leading provider of facilities management services, dedicated to delivering exceptional support across various sectors, including government, healthcare, and education.

Position Title: Facilities Coordinator

Position Overview:

Under general supervision, you will be accountable for all facets related to your assigned customer accounts. This role involves conducting follow-ups via phone and electronic communication for open work orders on dedicated National/Supplier Management Accounts, ensuring that all contractual obligations are met. The aim is to guarantee timely completion of work orders. Additionally, you will manage daily customer interactions, which include keeping clients informed about ongoing work, providing updates, and addressing escalations. You will serve as the primary contact for designated customers and handle all accounts payable, billing, and service provider issues.

Key Responsibilities:

  • Provide administrative support, including vendor management, scheduling, reporting, and Purchase Order coordination, as directed by supervisors.
  • Offer administrative and technical guidance to subcontractors in executing work assignments.
  • Collaborate with all departments to ensure optimal equipment operation and uninterrupted service.
  • Respond to maintenance and repair requests for facilities, including HVAC, security systems, IT equipment, and emergency situations.
  • Maintain comprehensive records, files, controls, and procedures to support management and operational efficiency.
  • Uphold a robust safety program in accordance with EGS guidelines.
  • Foster effective communication with employees, management, contractors, and customers.
  • Participate in budget and forecast development while identifying and implementing cost-saving opportunities across all functions.
  • Prepare daily and weekly reports on open work orders for supervisor review.
  • Keep accurate records of all office-related matters, ensuring files are current and complete.
  • Communicate with supervisors regarding work performed and preventive maintenance.
  • Attend weekly staff meetings and safety training sessions.

Qualifications:

  • Associate's Degree or equivalent experience.
  • A minimum of two years of experience in facilities maintenance, property management, or customer service is required.
  • Experience in managing service delivery for trades such as electrical, HVAC, plumbing, or roofing is preferred.
  • Bi-lingual in English and Spanish is a plus.
  • Advanced proficiency in MS Windows Applications, including MS Excel and Word.
  • Typing speed of at least 50 words per minute with strong writing skills.
  • Professional demeanor with a commitment to exceeding expectations.
  • Ability to perform under pressure, make sound decisions with limited input, and know when to escalate issues to management.
  • Effective communication skills to collaborate with all operational staff and call center teams.
  • Strong critical thinking and problem-solving abilities.
  • Maintain a courteous and professional demeanor at all times.
  • Demonstrate confidence in sharing and receiving relevant information.
  • Reliability and a strong work ethic are essential.

Notice: Please be aware of fraudulent job postings and emails. EMCOR Group and its companies list open positions on their official website. Always verify the authenticity of job postings.

EMCOR Group and its companies are committed to providing a competitive salary and comprehensive benefits package. We are an Equal Opportunity Employer/Veterans/Disabled.