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Vice President of Operations
2 months ago
**Job Description**:
**Vice President Operations**
**West Region**
**Salary Range : $180,000 to $230,000 DOE**
**This position is annual bonus eligible**
The Vice President of Operations oversees the strategic direction and operation management of the West Region and meets the values, guiding principles, and operating strategic goals of Global Medical Response. This position must work to meet the business and financial objectives and goals of the organization. This is achieved through positive community relations, retaining a profitable market share and driving GMR customer growth. Success will be achieved by ensuring internal and external customer satisfaction, developing and retaining profitable market share, increasing growth, and embracing GMR's mission to provide care to the world at a moment's notice.
**Responsibilities**:
- The Vice President of Operations formulates and balances short
- and long-term goals for the operating business units and develops distinctive strategies to achieve a competitive advantage, which align to support the organization's strategic priorities.
- Directs the region's development of the financial, acquisition, business development, fleet, communications center, human resource, clinical, customer relations, operational goals, objectives, policies and procedures.
- Demonstrates sound, entrepreneurial risk-taking by championing new ideas and initiatives that address market potential, level of care needs, and customer expectations.
- Participates in the formulation of proposed EBITA performance expectations within the region and monitors corporate-approved EBITA performance to achieve and exceed expectations.
- Develops operating and capital budgets and re-allocates resources on an ongoing basis to optimize the use of available resources.
- Develops talent and skills of subordinate managers, leaders, and employees by offering training opportunities to increase business unit bench strength and ensure proper succession planning.
- Develops, implements, and monitors methods for ensuring customer satisfaction including contract compliance and negotiates and resolves issues associated with contracts.
- Makes decisions that reflect an understanding of the various stakeholder perspectives and takes the initiative to make mid-course corrections by adjusting plans and drawing on all internal and external resources available to meet profitability goals.
- Anticipates changes in the level of care and the current business environment, and allocates resources (e.g., equipment, training, and people) to meet operational needs and ensure timely and effective service delivery.
- Maintain current knowledge of regulatory issues relevant to the Emergency Medical Services (EMS) and Air Ambulance Industry standards.
- Networks to build, maintain, and nurture relationships with the appropriate political and community leaders and participants.
- Lead by example reinforcing the organization's vision and principles, and providing direction, clarity of expectations, conflict resolution, and coaching to employees.
- Responds to critical issues personally to ensure appropriate media relations.
- Facilitates problem-solving within legal boundaries to reduce the risk of litigation.
Qualifications:
Education & Industry Experience
- Bachelor's degree in business, healthcare, or appropriate field of study or equivalent work experience required with an advanced degree preferred.
- 12-15 years of experience with at least 8-10 years in general management or leadership, including financial management (profit and loss, budgeting) and employee supervision.
- Ten years of experience in Ambulance medical transport.
- Experience in marketing, turnaround, or start-up situations, and service industry experience all preferred with union experience a plus.
This position is annual bonus eligible.
EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
More Information about this Job:
Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.
