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    6 days ago

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    6 days ago

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    6 days ago

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    6 days ago

    Seattle, Washington, United States Urban League of Metropolitan Seattle Full time

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Site Office Administrator

2 months ago

Seattle, United States Behavioral Health Solutions Full time
Job DescriptionJob Description

The Site Office Administrator is responsible for the day-to-day operations for the assigned regions, overseeing personnel, building key relationships, and fostering a collaborative culture with hands-on leadership. The Site Office Administrator guides the delivery of the Company's mission to provide high-quality mental health care.

Responsibilities

  • Develop and implement strategic plans aligned with Company goals.
  • Identify and capitalize on business opportunities in the region.
  • Carry out supervisory responsibilities in accordance with Company policies and applicable laws.
  • Manage remote teams, ensuring a cohesive culture and effective communication.
  • Evaluate and align operational positions with recruiting and regional needs.
  • Coordinate training programs for new and current staff.
  • Conduct timely and constructive performance evaluations, disciplinary actions, and terminations in accordance with policies.
  • Oversee planning, directing, and auditing of work for staff.
  • Ensure effective use of technology platforms for enhanced service delivery.
  • Identify and mitigate potential risks associated with regional operations.
  • Develop contingency plans for unforeseen challenges.
  • Monitor performance metrics and report key indicators to the executive team.
  • Build relationships with key stakeholders, including community partners and regional healthcare providers, including representing the Company in regional meetings or forums.
  • Analyze financial performance and implement cost-saving measures.
  • Conduct audits of data or information for Clinical and/or Operational teams.
  • Collaborate with the finance department and C-suite, to develop and manage the regional budget.
  • Work with the executive team, and other directors/managers to maintain accuracy of processes.
  • Coordinate between the Clinical and Operational teams concerning accesses, referrals, assignments, or other related items.
  • Act as a liaison between the clinic/provider/facilities and the central business services.
  • Conduct market analysis to identify trends, competition, and growth opportunities.
  • Support the Company's Mission, Vision, and Values.
  • Conduct weekly staff meetings, provide excellent communication, and identify opportunities.
  • Participate in traditional and e-learning programs when applicable.
  • Serve as last point of escalation for resolving patient complaints.
  • Create and update applicable operational reports, documents, and metrics.
  • Assist with the creation of a standardized SOP template for cross-state/departmental use.
  • Perform other duties or special projects as assigned.

Requirements

  • An individual must perform each essential duty satisfactorily.
  • Bachelor's degree in a related field or equivalent work experience.
  • Minimum of 2 years experience managing a medical office (Behavioral/Mental Health office preferred).
  • HIPAA & OSHA Certification (Preferred).
  • Strong communication skills (Oral and Written).
  • Effective problem-solving and analytical mindset.
  • Technical proficiency in PC, Windows, Internet, MS Office, and EHR software (Athena preferred).
  • Project management and quality management abilities.
  • Business acumen and adaptability in a fast-paced environment.
  • Leadership with sound judgment and motivation to achieve goals.
  • Effective planning, organizing, and professionalism.
  • Ability to build strong relationships.

Benefits

  • Competitive Earnings
  • Hands-on and Virtual Training and Supervision
  • Work-Life Balance
  • PTO and Paid Holidays
  • A comprehensive benefits package (Medical, Dental, Vision, Life, and more)
  • 401k with a 3% company match