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Guest Service Coordinator- Inn Complex

3 months ago

Williamsburg, Virginia, United States Williamsburg Inn Full time
This full time, hourly position looks to advance qualified candidates within the hospitality industry and gives them the opportunity to enhance their guest service skills. Ensuring that our high-quality standards of guest service are consistently administered to all guests both before and through their stay. Utilizing various operational systems, the Specialist will directly communicate with guests for pre arrival planning, amenity requests, as well as providing service items during their stay, and any post stay follow up needs. The Specialist will be an integral part of managing room inventory and preparing the house for leisure and group arrivals. Additionally, the Specialist with assist with new package implementation and process reviews related to the front desk and guest service areas.

Essential Functions:

Ensure high quality and consistency of guest service as per Hotel's standards

Communicate with guests before, during and after their stay, using a variety of operating systems

Keep accurate records of guest information and requests

Ensure inventory management is consistently monitored

Follow proper procedural policies and procedures

Ensure cleanliness of work areas, by following health and safety policies

Provide assistance to front desk and guest service attendants

Accommodate general and unique requests

Diffuse conflict or tense situations with guests and team members

Perform all other reasonable duties as needed

Required and Preferred Education and Experience:

Required: High school graduate

Preferred: College experience with Hospitality exposure

Qualifications:

Excellent oral and written communication skills, comfortable with public contact, and strong organizational skills.

Ability to (1) work with co-workers and the public with tact and courtesy; (2) work well under pressure; (3) react quickly to changing priorities

Strong skills in handling guests' complaints, must be able to maintain confidentiality

Prior public contact experience

Proficiency with computers (Internet, email, spreadsheets, etc.); Word and PowerPoint skills helpful

Ability to work independently; demonstrated dependability, punctuality, and efficiency

Standards: Maintain a positive, enthusiastic outlook; smile and greet guests both physically and verbally

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Source: Hospitality Online