Front Office Supervisor

2 days ago


Williamsburg, Virginia, United States Holiday Inn Full time
Front Office Manager Job Description

At Holiday Inn, we are seeking a highly skilled and experienced Front Office Manager to join our team.

Key Responsibilities:

  • Manage front desk operations, ensuring seamless guest check-in and check-out processes.
  • Supervise and train front desk staff to provide exceptional customer service.
  • Monitor and manage guest accounts, including room charges and upgrades.
  • Resolve guest complaints and ensure guest satisfaction.
  • Maintain and update hotel records and databases.
  • Develop and implement policies and procedures to improve front desk operations.
  • Collaborate with other departments to ensure smooth hotel operations.

Requirements:

  • Proven experience in front office management or a related field.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and analytical skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

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